...Failed deployments ;Follow-up of planned deployments with release notes ;Top-10 error logs in production ;Currently opened support tickets ;Application-specific KPIs.YOUR PROFILE :Master Diploma in IT ;Classroom and/or industry experience in HTML/CSS ;Classroom and/or industry...
Empfohlen
...élaboration de requêtes en bases de données, travail d’analyse et de recherche dans les logs applicatifs, etc.) ;Assurer le suivi de tickets jusqu’à leur résolution avec un rôle d’interface entre les utilisateurs et les équipes de développement et la production;Former les...
Empfohlen
Backoffice
...entretien
* Assurer les diverses demandes et les petits dépannages
* Traiter quotidiennement les rapports de travail, bons de livraison et tickets de commande
* Surveiller et accompagner les réalisations de travaux par des entreprises mandatées
* Tâches administratives
* Gérer...
Empfohlen
...Prendre en charge, qualifier et traiter les demandes entrantes de nos clients
Veiller à la saisie, au suivi et à la clôture des tickets sur notre outil de ticketing
Escalader les tickets non résolus auprès de notre équipe Exploitation et de nos partenaires
Administration...
Empfohlen
Ferienjob
...for incident progress, notify them of impending changes or agreed outages
* Fast turnaround of client requests
* Log and prioritize tickets
* Implement ITIL standards for maintaining the database landscape
* Improve user perception, and system stability
Description du...
Empfohlen
Homeoffice
Flexible Arbeitszeit
...complex technical issues and implement system enhancements. Communicate effectively with stakeholders to provide updates on support tickets and project statuses.
Description du profil :
- Degree in Computer Science or equivalent. A Master's degree in IT is preferred
-...
Empfohlen
...Do you possess expertise in High Ticket Sales Marketing or Finance
Would you be interested in becoming part of a wellestablished team of specialists committed to helping driven professionals achieve personal and professional growth through online platforms and distance...
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Vollzeit
Teilzeitarbeit
Remote job
...opportunity to develop and showcase your abilities.
WHAT YOU’LL DO:
~Provide front-line IT support to employees through walk-ups, ticketing systems, and live chat.
~Manage and support audio/visual systems for meetings and events, ensuring high-quality communication and...
Empfohlen
Vollzeit
Tagschicht
...Experience with Microsoft Endpoint Configuration Manager or Microsoft System Center Configuration Manager is desirable. Experience with a ticketing system for service management (e.g. JIRA, ServiceNow, OTOBO, etc.) is desirable. Experience with an IT Service Management...
Empfohlen
Schichtarbeit
Tagschicht
...cadre du renforcement de nos équipes, nous recherchons un(e)
TECHNICIEN SUPPORT N1 (H/F)
Missions :
Gestion des tickets
Réceptionner les demandes clients par téléphone et mails
Saisir et suivre les tickets clients de tous types dans notre outil...
Empfohlen
Festanstellung
...Sicherheitswarnungen.
Beantwortung von Anrufen des Service Desks, Bearbeitung der E-Mails im Service-Desk-Postfach, Klassifizierung von Tickets im M42 auf der ersten Ebene.
Bereitstellung, Installation oder Deinstallation von IT-Hardware in Zusammenarbeit mit Sicherheits-...
Empfohlen
...niveau
* Création de requêtes dans les bases de données, analyses et investigations dans les journaux d'applications
* Gestion des tickets d'incidents de leur signalement à leur résolution
* Fournir une formation aux utilisateurs sur l'utilisation efficace des applications...
Empfohlen
...facing project.
• Experience in using project management software (e.g. MS project management, Asana, Trello) online or any other ticketing system (e.g. JIRA, ServiceNow)
• Excellent communication, presentation, facilitation and interpersonal skills.
• Experience...
Empfohlen
Öffentlicher Dienst
Homeoffice
...Enregistrer, suivre et documenter les demandes dans notre système de ticketing.
Escalader les problèmes techniques aux équipes concernées... ...notre base de connaissances pour améliorer la résolution des tickets.
Fournir une assistance continue et suivre les problèmes...
Empfohlen
...As part of a team, cover the 24/7 emergency number outside working hours when required.
e. Follow-up on claims, process all ticket refunds via the WIPO travel agent, and, in consultation with the supervisor, monitor credit status.
f. Maintain internal...
Empfohlen
Festanstellung
Soforteinstellung
...du support Level 3
Supervision du respect des méthodologies et de l’utilisation des outils Atlassian (documentation technique, tickets Jira…)
Nous offrons :
Une grande entreprise ... à taille humaine (env. 350 employés)
L'opportunité de rejoindre un...
Backoffice
Remote job
Flexible Arbeitszeit
...as key contact for customers with operational security queries and data protection queries and provide timely responses to customer tickets. Act as key contact to internal teams for FM operational compliance queries.
~Manage ad hoc operational security project. Examples...
Flexible Arbeitszeit
...remote places
Act as an operational Manager, advise, follow, support and back up Finance, Supply and IT team members
Review tickets with the team, ensure relevancy of the functional requirements and their management into release
Challenge the business/clients...
Vollzeit
Im September
Festanstellung
Remote job
...Are you a Sales or Marketing specialist possessing experience in High Ticket Sales Do you believe in continual growth for yourself and others Would you like to work in the inspiring industry of personal empowerment Then we might have just what you are looking for. We...
Remote job
...de charge (estimation initiale, reste à faire),
remontée d'alertes et escalade pour décision.
Assurer la complétude des tickets JIRA.
Requirements
Compétences primordiales (6 ans d'expérience et plus dans la fonction)
Expérience de 6 ans et plus sur...
Vollzeit
Im Frühling
...systèmes: revues de pairs, maintien de la testabilité, rédaction de documentation.
Rapports d'avancement réguliers et gestion des tickets JIRA.
Formation:
Diplôme d’étude supérieure en informatique (ES), brevet fédéral, ou diplôme HES. Compétences...
Im Frühling
...the Global Themes and Events Unit, the contractor will work with the Associate External Relations Officer to manage invitations and ticketing and a master list of multimedia content deliverables among other duties. The contractor will be a versatile team player who is...
Vollzeit
Im September
Homeoffice
...level 12
laptop migration with data migration
hardware (PCs and laptops) and software support (O365 and other Microsoft tools)
ticket management
Requirements
previous experience in IT support ideally in an international environment
good knowledge of...
Vollzeit
...différentes situations et dans la majorité des cas à distance;
Utiliser un système de ticketing afin de traiter, prioriser et assigner les demandes des utilisateurs;
Traiter les tickets assignés de leur réception à leur fermeture;
Effectuer les résolutions d’...
Vollzeit
...issues reported and see problems through to resolution
Proactive monitoring of Infrastructure and Security systems
Manage tickets for Incidents and requests for services in the ServiceNow queue
Research, diagnose, troubleshoot, and identify solutions to...
Flexible Arbeitszeit
CHF 78737 pro Jahr
...Official Meetings IT support (in May-June, this can be in Geneva Palais des Nations). Description of Duties
Processing incoming tickets in the User Support queue of our JIRA ITSM.
Taking part of the 2nd level support (tickets) duty rota, including some days...
Von zu Hause
Temporär
Homeoffice
Remote job
Nachtschicht
...enquiry lifecycle ensuring reported issues and enquires are followed up in a timely manner.
b. Manage incoming enquiries in the ticketing tracking system; this includes analyzing, processing, distributing and escalating enquiries to concerned staff based on subject...
Temporär
Festanstellung
...to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Software Engineer to help them dramatically expand and improve their set...
Soforteinstellung
Remote job
Spätschicht
...week for work-life balance
~ Recognition bonus system
~ Personal incentive plan
~ Private health insurance
~ Company pension fund
~ Ticket restaurant card
~ Public transport card
~ Sponsored gym membership
~ Choose your own laptop backpack...
Temporär
Flexible Arbeitszeit
...person inside and outside CERN including face-to-face contact with people, answer email and telephone queries, as well as service desk tickets.
~ Prepare and maintain documentation related to internal procedures; contribute to improving and streamlining HR administrative...
Schichtarbeit