Hub Manager / Photo Services Manager

Your PurposeAs the HUB Manager you will lead the photo and video services onboard, creating exceptional guest experiences through capturing and preserving unforgettable moments. You’ll be at the forefront of managing operations, driving sales, and inspiring a high-performing team. Your leadership and creativity will ensure our guests cherish their cruise memories for a lifetime.

Your ImpactYou will oversee the entire photo and video service operation, ensuring excellence in both technical execution and guest interaction. Your expertise in sales and team management will drive revenue growth, while your innovative vision will enhance the quality and appeal of our offerings. By leading a motivated team, you’ll set the standard for customer satisfaction and operational efficiency, making a lasting impression on every guest.

Your Journey So FarHere’s what we’re looking for:

1. Minimum three years of proven experience in a similar leadership role, such as HUB Manager, Photo Manager, or a comparable position in retail or hospitality.

2. Onboard experience in a similar role

3. A strong track record in sales, with extensive experience in a customer-facing role and achieving ambitious targets.

4. Demonstrated ability to manage and develop a diverse team, fostering collaboration and productivity.

5. Proficiency in English, with outstanding communication and interpersonal skills.

6. Experience in photo and video sales is a significant advantage, as is technical knowledge of digital equipment and editing software.

 

Your EssentialsTo succeed in this role, you’ll need:

1. Lead the onboard photo and video department, ensuring smooth day-to-day operations and delivering exceptional guest service.

2. Develop and implement sales strategies to exceed revenue goals, while monitoring performance and driving team success.

3. Oversee the creative and technical aspects of photo and video production, maintaining the highest quality standards.

4. Manage inventory, budgets, and operational reports to ensure efficiency and profitability.

5. Act as a mentor and role model for the team, promoting professionalism, innovation, and a guest-first mindset.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!