Guest Services Associate

Your Purpose

The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner

Your Impact

• Provides anticipative assistance including information and general assistance to guests.

• Takes ownership of all guest needs that they are assisting with.

• Performs all necessary administrative tasks.

• Manages a variety of financial transactions and is responsible of a cash float.

Your Journey So Far

• High School certificate.

• Experience as a receptionist/guest service agent.

• Extensive experience with diverse Luxury/Premium hospitality.

• Cruise industry experience is an advantage.

• Knowledge of Fidelio/Otalio Cruise System is an advantage.

• Excellent communication and customer care skills.

• Problem solving skills.

• Proficient in Computers and Microsoft Office Suite.

• Fluent English, oral and written. Two additional European languages preferred (Italian, Portuguese, German, Spanish or French).

Your Essentials

• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.

Our commitment

At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony.

We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.

Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.