German-Speaking Customer Service Specialist - Sofia Bulgaria

Dunross is partnering with a leading international outsourcing company to recruit German-speaking talent for their customer experience hub in Sofia, Bulgaria. Our client is one of the largest employers in the customer experience industry in the region, supporting world-renowned brands across technology, e-commerce, gaming, finance, healthcare and consumer products.

If you are a confident German speaker looking for a fresh start in a vibrant European capital, with full relocation support and a clear career path, this opportunity is for you. No previous experience is required – full training is provided.

What You Will Do

• Deliver high-quality support to German-speaking customers via phone, email, chat and social channels.

• Handle product, account and service enquiries with professionalism and empathy.

• Troubleshoot issues, find solutions and escalate complex cases where needed.

• Use CRM and ticketing tools to accurately log every interaction.

• Meet quality, efficiency and customer satisfaction targets.

• Contribute ideas to improve processes and the customer experience.

• Fluent German (C1 / native level) – spoken and written.

• Good working English (B1 – B2) for internal communication and training.

• Strong communication skills and a customer-first mindset.

• Computer literacy and the ability to navigate multiple systems at once.

• Willingness to work in shifts (depending on the project).

• EU citizenship or valid work permit for Bulgaria.

• Previous customer service experience is a plus, but not required – we welcome career-starters and career-changers.

• Gross monthly salary of €1,500 – €1,750, plus performance-based bonuses.

• €1,500 signing bonus for candidates joining on the 5 June start date.

• Comprehensive paid training before you go live on the project.

• Additional health and dental insurance.

• Food vouchers, transport allowance and other monthly perks.

• Multisport card and a wide range of partner discounts.

• Modern offices in central Sofia with relaxation, gaming and event areas.

• Friendly, multicultural team and a genuine open-door culture.

• Real career growth – internal promotions, language academies and leadership tracks.

Relocation Package

Moving from abroad? Our client makes the transition as easy as possible:

• Flight reimbursement to Sofia.

• Up to 21 days of accommodation on arrival (hotel or shared apartment with a colleague).

• Personal relocation buddy to help with paperwork, banking and finding a long-term home.

• Support with administrative registration in Bulgaria.

Why Sofia?

Sofia is one of Europe’s most affordable and dynamic capitals – a city of mountains and rooftop bars, ancient history and a booming tech scene. With direct flights across Europe, a low cost of living, and a thriving international community, it is the perfect place to build the next chapter of your career.