Remote Customer Service

We are looking for a motivated and customer-focused Customer Service Representative to join our growing team in Zurich. The successful candidate will be responsible for providing professional assistance to customers, answering inquiries, resolving complaints, and ensuring a positive customer experience across phone, email, and online channels.

Key Responsibilities:

Respond promptly and professionally to customer questions and requests.

Handle inbound calls, emails, and online customer inquiries.

Provide accurate information about products, services, orders, and company policies.

Resolve customer complaints and escalate complex issues when necessary.

Maintain accurate customer records and update relevant information.

Work closely with other departments to resolve customer issues efficiently.

Follow company procedures, quality standards, and data-protection requirements.

Requirements:

Strong written and spoken communication skills.

Good English; knowledge of German or French is an advantage.

Friendly, patient, and professional attitude.

Good computer and organizational skills.

Ability to work independently and as part of a team.

Previous customer-service experience is preferred but not essential.

Benefits:

Competitive monthly salary.

Full-time employment opportunity.

Paid onboarding and training.

Supportive and professional working environment.

Opportunities for career development and advancement.

Paid vacation and standard employee benefits according to Swiss employment regulations.

We welcome applications from motivated candidates who are reliable, eager to learn, and committed to delivering excellent customer service.