VIP User Support

A career at the Lombard Odier Group is something to be proud of. Our mission is to protect and grow our clients’ wealth - but not by any means necessary. Sustainability is at the heart of everything we do and we treat our clients’ wealth as if it were our own. We protect our clients’ assets for the long-term using expertise and innovation, all underpinned by our Rethink Everything philosophy. Our colleagues are the foundation of our success. We employ people at different life stages, from graduates to executive level leaders. The one thing they all have in common is that they seek to challenge the status quo, are imaginative and have the ability to offer a fresh perspective.Bank Lombard Odier & Co Ltd in Geneva is looking for a candidate to fulfil the following mission statement:VIP User SupportYOUR MISSION: Manage requests and problems for internal VIPs;L1 and L2 support dedicated to VIPs (workstations, office and business applications, mobility in particular)Advise VIPs on their non-standard needs (organisation of events, choice of equipment);Collaborate closely with the Technological Infrastructure teams (knowledge of IT platform, projects, environment and standards);Manage migrations of VIP workstations and sensitive applications;Regularly carry out the administrative tasks;Maintain up-to-date documentation of the specific procedures put in place.Participate in weekend and public holiday on-call (piquets).YOUR PROFILE:Completed an apprenticeship, Bachelor’s degree is advantageous;At least 2 years’ experience in a similar function;Good knowledge of MS Teams, Webex;Good knowledge of Windows 10 and Office 365;Excellent knowledge of Apple environment (Mac OS, iOS and iCloud) and their products;High level of initiative and commitment with a “hands-on” approach to get things done and solve issues;Strong organisation skills, ability to handle pressure and to work independently as well as a good team player;Very presentable;Excellent customer service and communication skills;Languages - Fluent in French and English;Resident in Switzerland or willing to relocate to Switzerland.If you recognise yourself in this description, then please do apply. We look forward to hearing from you.