German Customer Support Specialist

As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting, collaborative environment alongside a diverse group of experienced professionals who are committed to helping you grow your career. As an Alorican, you’ll also enjoy a competitive compensation package and excellent benefits.

What we offer:

• Base Salary
• Referral rewards
• Additional health insurance + dental package
• Monthly performance bonus after the 3rd month – up to €139 (gross)
• Food vouchers: €30 per month
• Transportation allowance: €30 per month
• Multisport card (co-financed)
• Relocation package to Bulgaria

Key Responsibilities:

• Always maintain a high level of professionalism
• Provide timely and effective resolutions to customer inquiries via voice, chat, and email, ensuring accurate and appropriate information
• Demonstrate diplomacy and professionalism when handling escalated cases

Job Requirements:

Qualifications:

• Advanced level of German and English
• Completed high school diploma
• Full-time availability
• Excellent communication skills
• Strong logical thinking and problem-solving abilities
• Ability to multitask and work with a sense of urgency
• Positive, solution-oriented mindset
• Ability to understand and empathize with customer concerns
• *The position is fully office-based in Sofia.
• *There are no options for home office or hybrid work.
• *The role is full-time (8 hours) – no part-time options available.
• Working hours: 09:00 am - 21:00 pm Mon – Sun with two days off.
• With rotational shifts: One shift from 9:00 to 18:00 and one from 12:00 to 21:00

Preferred qualifications:

• Previous experience in call center or customer service (training will be provided)
• Ability to navigate multiple browser tabs simultaneously
• Familiarity with Microsoft Windows and browser-based applications (or willingness to learn)
• Strong teamwork skills and ability to thrive in a collaborative environment

Ready for your next career step?

If you’re interested, please send your CV in English. Apply today and start building your future with us!

Data Protection Notice:

Applicants’ personal data will be processed confidentially and used solely for recruitment purposes. Data will not be shared with third parties except as required by law. Applicants have the right to access and request corrections to their personal data through a written request.