Front Office Supervisor (M/F/NB)

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Job Description

THE MISSION?

Our customers and our Front Office team are in good hands with you. You can chat to them in either English or German, ️ and why stop there if you've mastered other languages.

Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 

You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.

You control the cash registers and also verify all of the existing accounts.

You respond directly to customer requests and complaints.

Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) ️, the restaurant️ and our events. 

True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift.

The customer experience must be perfect ✨ and you are the guarantor . 

Qualifications

MADE FOR YOU? ONLY IF…

• Detail is important to you, nothing goes missing thanks to your anticipation!
• You are a diplomat and know how to make the link between your superior and your team.
• You teach your team how to upsell, without turning into the Wolf of Wall Street.
• Confidentiality is important to you: what happens at Mama stays in Mama.
• Team spirit is your strength, like the “Gladiators in suits” with Olivia Pope .
• You know how to optimise sales and occupancy: 100% OBJECTIVE!
• You were the one who included the new kid in the group at the start of the school year!
• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. 

YOUR LITTLE EXTRAS :

• For you The Shining is not only a horror movie but above all, a film about a hotel . 

• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you✊! 

• You have a great experience on the PMS “Protel” or “Opera”.

• Just like Michael Scofield, you can be tattooed and not scare away the children.

Additional Information

We’re sure you know the beat :

1st verse : We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus : After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse : Mama won’t leave you wondering; you will have an answer from us whatever the outcome.