Customer Service Assistant

We're looking for a friendly, professional, and customer-focused Customer Service Assistant to join our growing team. In this role, you'll be the first point of contact for customers, providing exceptional support through email, phone, and chat. You'll help resolve enquiries, process requests, and ensure every customer has a positive experience. Full training is provided, making this an excellent opportunity for both experienced professionals and motivated individuals looking to start a career in customer service.

Responsibilities

• Accurate information about products and services.
• Resolve issues promptly and professionally.
• Process customer requests, orders, and account updates.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to ensure customer satisfaction.

Qualifications & Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a positive attitude.
• Good computer skills.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organisational skills.
• Previous customer service experience is an advantage but not required.
• Full training will be provided.

Benefits

• Flexible working hours.
• Paid training and ongoing development.
• Friendly, supportive, and inclusive work environment.
• Career growth and advancement opportunities.
• Performance-based bonuses and employee recognition programmes.