IT Services Technician - Full time

Around 120 employees work across two locations in Switzerland to make invoice-based purchasing with flexible installment payments even simpler and safer for Swiss retailers. As a leading Swiss provider, we are a key partner for the retail sector, combining credit checks, fraud prevention, invoicing, and pre-financing into a comprehensive end‑to‑end solution.

In addition to our straightforward invoice payment solutions—both online and in‑store—we offer private customers flexible cash loans. Our strength lies in managing complex projects where multiple sales channels and payment methods interact seamlessly. IT Support Expert (m/f/d)

(unlimited, full-time) Join our team at our location in Chiasso – flexible working conditions

This role is focused on delivering reliable first level IT support and a smooth day-to-day user

The position is ideal for someone who enjoys working directly with people, solving practical IT

Provide first level IT support as the main contact for internal users, handling incidents, service requests, troubleshooting, and everyday technical issues across notebooks, peripherals, collaboration tools, meeting room equipment, remote access, VPN, printers, and standard business applications.

Troubleshoot and resolve common hardware, software, access, and workplace issues directly where possible, escalating more complex problems to the appropriate technical teams and ensuring clear follow-up with users.

Monitor system and service alerts, identify alarms, coordinate the initial response, escalate to the right technical teams when needed, manage clear communication with users and stakeholders during incidents, and collaborate internally to improve service quality and the overall employee support experience.

Degree in Computer Science or a related field, or equivalent practical experience in IT support, service desk, workplace support, or a similar operational role.

Experience supporting onboarding and offboarding processes with strong attention to detail, access control, security, user experience, and cross-team coordination.

Experience with Microsoft 365, Entra ID, Intune, or similar workplace management tools.

Familiarity with IT service management practices or ticketing platforms.

Basic understanding of networking, remote connectivity, and collaboration tooling.

Basic familiarity with monitoring and observability tools, including the ability to create simple checks or controls for common system, service, or availability scenarios.

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated.