IT-Senior System Manager

We are seeking an experienced and transformational Senior Internal IT Manager (80-100%) in Zurich to lead the modernization and consolidation of our internal IT infrastructure. This critical role will drive the transformation from our current fragmented IT landscape (Google Workspace Microsoft 365 Dropbox) to a unified secure and efficient technology ecosystem that enables FELFELs ambitious growth plans and international expansion.

You will lead and develop our existing IT team transforming the function from advanced support into a strategic business enabler. Especially our international expansion to the US will challenge the current set-up and resource allocation within the IT department. The successful candidate will be a hands-on leader who can coach the current team execute immediate improvements and build the business case for optimal team sizing. Lead the consolidation of our IT tools driving the migration from overlapping platforms(Google Workspace Microsoft 365 Dropbox) to one unified collaboration and productivity solution

Develop and execute a 3-year internal IT roadmap focused on business enablement security and employee productivity.

Establish comprehensive security policies and governance implementing zero-trust principles and ensuring GDPR compliance.

Optimize IT operational costs through SaaS consolidation and license management reallocating savings to fund critical needs.

Manage all end-user computing devices and workplace technology to ensure a seamless employee experience.

Improve and implement robust Identity & Access Management (SSO MFA) and automated user provisioning.

Establish an ITIL-based service management framework for internal support with clear SLAs.

Oversee and optimize core business applications (ERP CRM HR systems) and manage vendor relationships.

Lead mentor and develop the existing IT team (1.5 FTE) to maximize their potential and efficiency.

Upskill team members implement knowledge sharing and eliminate single points of failure.

Drive productivity by implementing self-service solutions and automation for recurring IT tasks.

Partner with department heads to understand their technology needs and act as a key advisor.

Lead organizational change management to ensure the smooth adoption of new tools and processes.

810 years in IT management roles

Proven experience managing IT transformation projects

Proven experience consolidating IT systems and leading migrations

Experience in fast-growing companies(scale-ups SMEs)ideally with international scope.

Strong expertise in Microsoft 365 Identity & Access Management (e.g. Azure AD Okta) and MDM.

Knowledge of ERP CRM and HR systems integration and management.

A change agent with the ability to balance immediate operational needs with long-term strategic goals.

Excellent communication skills in English and German (French is a big plus).

After all FELFEL is about good food.

Lots of delicious food just a few steps away from your desk - we make your gastronomic dreams come true

• We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
• If this sounds like the job for you then APPLY NOW with your complete application documents in English or German. FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.

With our smart fridge FELFEL and delicious barista coffee Gavetti we enable companies to provide their employees with first-class ultra-fresh food and drinks throughout the day. Whether hearty and traditional modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).

FELFEL is a family business that was founded in 2013. Manager