Responsable Support & Service Management - h/f

Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
We partner with many functions across the company including Technology Business Development Accounting Treasury Customer Service and Marketing to assist our business in achieving our commitment of delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost. The Global Tax Team sets the tax policy for the company and identifies develops implements and manages tax strategies to help minimize our overall tax cost. We advise on the tax aspects of our product offerings to customers manage tax audits and ensure financial reporting and tax returns are filed timely and accurately.
While the initial focus will be on designing and developing customer tax statements for European retail clients this role requires robust experience and solid technical understanding of information reporting and withholding tax requirements across European countries.
Draft functional requirements for information reporting and withholding tax features to software development teams
Contribute to special projects related to customer tax reporting withholding and technology enhancements
Minimum of 8-10 years of experience in tax with strong focus on tax treatment and impact to customers from investment activities preferably in financial services brokerage firms asset management Big 4 public accounting or tax advisory
Bachelors degree in Accounting Finance Taxation or related field; Solid understanding of capital gains taxation dividend taxation interest taxation and withholding tax rules in European countries
Proficiency in Excel and ability to work with large datasets
Ability to work independently and manage multiple priorities in a fast-paced environment
In addition to English fluency in a major European language such as German or French is a big plus
or equivalent legal qualification or professional certifications such as CTA (Chartered Tax Adviser) ADIT (Advanced Diploma in International Taxation) ATT or local equivalent
Experience managing tax audits or penalty abatement processes
Detail-oriented with commitment to accuracy and compliance
Customer-focused mindset with service orientation
Strong project management capabilities
Career support and development