Customer Service Specialist with English and French

Do you want to work for one of the world’s leading medical device companies?

As an Enabling Tech Clinical Support Specialist , you will provide expert clinical and technical support for Stryker’s Q Guidance spine and cranial navigation systems, as well as legacy Nav3i and Airo systems. You will partner closely with surgeons, OR teams, and internal sales colleagues to ensure successful installation, training, and long-term adoption of advanced navigation technology.

This is a field-based role with approximately 80% travel , combining remote first-line support with extensive on-site clinical presence, including intraoperative guidance and hands-on training in hospital environments.

Provide field-based clinical and technical support for Q Guidance, legacy Nav3i, and Airo CT systems, including first-line troubleshooting
Deliver on-site clinical and intraoperative support to maximize system utilization and clinical value
Train surgeons and OR teams on system use, workflows, and best practices
Lead installation and integration of navigation systems and related healthcare IT solutions
Support regional sales teams through pre-sales demonstrations and clinical expertise
Act as first point of contact for remote customer support and training
Bachelor’s degree or equivalent professional experience in Medical, Life Sciences, Engineering, or Business
Strong organizational, administrative, and time‑management skills, suited to a field-based environment
Excellent communication skills with the ability to train and support surgeons and clinical teams
Solid computer proficiency, including standard tools such as Excel
Fluency in English (ideally C1) and French
Experience supporting procedures in an operating room or surgical setting
Experience delivering clinical education, onboarding, or user training
Proven ability to support complex technology implementations in hospital environments
Car – customized and including all services & fuel card
Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.