IT Support Specialist

IT Support Specialist (On-site) About the Assignment On-site IT support on the manufacturing shop floor: handling a multitude of IT-related questions from production, participating in projects, designing and implementing solutions, exchanging hardware, and communicating and understanding the operational needs of production. The role requires native Swedish for on-site delivery and includes participating in 24/7 on-call rotations, working in close cooperation with on-site maintenance and project organizations to secure reliable production IT services. We are looking for a self-driven, proactive professional with deep knowledge of manufacturing processes and tools. Key Responsibilities • Support & Maintenance: Providing support, conducting pre-checks, and performing preventive maintenance according to service-level agreements. Managing incident, problem, knowledge, and change management processes. Executing operational changes and maintenance for infrastructure technical services and components in production environments. • Runtime Support & Troubleshooting: o Hands-on hardware support (troubleshooting, analysis, and replacement): standard and non-standard clients, network patching, and industrial IT equipment (hand scanners, industrial printers, switches, access points, Ethernet cabling, connected nut runners, and industrial applications). o End-to-end responsibility for incoming cases: driving resolution, participating in problem management, and conducting Root Cause Analysis (RCA). o Collaborating with remote support teams on printers, networks, servers, conference rooms, telephony, and infrastructure components. • Lifecycle & Asset Management: Hardware lifecycle management for factory clients (planning, deployment, installation, retirement, and recycling). Purchasing IT equipment via enterprise procurement tools (e.g., Ariba). • Security & Quality: Acting as Local Security Coordinator for IT security. Driving continuous quality improvements, participating in regular huddles/reviews, and enforcing standard equipment usage. • Projects & Initiatives: Taking part in the implementation of new systems, solutions, and one-time IT projects. Required Skills & Competencies • Core Technical Knowledge: o Solid networking knowledge (switches, access points, cabling, IP telephony, etc.). o Print infrastructure knowledge. o Client operating systems knowledge (Windows/Linux/Unix environments). o Hands-on technical knowledge across computer hardware, industrial equipment, and enterprise applications. • Professional Attributes: o Service-minded, solution-oriented, responsible, and self-leading. o Excellent communication and stakeholder management skills. • Language Requirements: o Native Swedish (written and spoken) is strictly required for on-site delivery and communication with factory staff. o Good proficiency in English (written and spoken). Must-Have Skills Summary: • On-Site Plant IT Support: Hands-on experience supporting IT infrastructure on a manufacturing shop floor (industrial printers, scanners, network switches, cabling, and client hardware). • Infrastructure & Network Knowledge: Strong background in networking, client management, print services, and troubleshooting enterprise IT components. • Service Management: Experience handling incident, problem (RCA), change, and asset lifecycle management in an operational environment. • Languages: Native Swedish (mandatory) and professional working proficiency in English. • Availability: Willingness to participate in 24/7 on-call rotations and work primarily on site.