Technical Business Analyst / Platform Operations Analyst

Your mission

This role supports one of our key clients, serving as the critical bridge between their internal business teams and their centralized Cloud & DevOps Services organization.

As a Technical Business Analyst, you will act as the primary liaison responsible for ensuring that all service requests are meticulously assessed, qualified, governed, and aligned with the client’s cloud platforms, packaged services, and organizational standards before they enter the delivery pipeline. You will be instrumental in guiding the client teams through their cloud adoption journey by identifying the most appropriate service offerings, conducting comprehensive technical and cost assessments, evaluating operational maturity, and ensuring readiness for successful onboarding and delivery.

Key Focus Areas:

• Demand Intake & Qualification: Acting as the initial point of contact, you will facilitate discovery sessions to capture business objectives and technical requirements, ensuring all demands meet enterprise governance and security standards.
• Service Advisory & Solution Guidance: You will consult with client teams to recommend standardized service offerings, promote the use of reusable patterns, and steer teams toward self-service capabilities via the Internal Developer Portal.
• Technical & Cost Analysis: Collaborating with platform and architecture teams, you will perform feasibility studies, assess solution complexity, and produce high-level cost estimates to guide investment decisions.
• Maturity Assessment & Onboarding: You will evaluate the operational maturity of client teams—including their DevOps practices, security posture, and CI/CD capabilities—to create tailored adoption roadmaps and ensure smooth service activation.
• Governance & Stakeholder Management: You will prepare demands for Cloud Council review, act as the central point of communication across business and technical stakeholders, and ensure governance decisions are documented and communicated effectively.
• Process Improvement: By analyzing demand management metrics and client feedback, you will continuously identify bottlenecks and champion improvements to the demand-to-delivery process, driving automation and reducing lead times for service consumption.

Key Success Metrics:

• Demand Qualification and Cost Assessment lead times.
• Quality of technical/cost assessments and Cloud Council readiness.
• Growth in standardized service adoption and Internal Developer Portal usage.
• Client satisfaction and time-to-service onboarding.
• Reduction in custom (non-standard) solution requests.

Your profile

You are an ambitious, early-career professional who thrives at the intersection of business strategy and cloud technology. You are a natural translator—someone who can speak the language of business stakeholders and technical engineers with equal clarity. In this client-facing role, you act as the ambassador for our Cloud & DevOps services. You don’t just record requirements; you actively shape them by guiding clients toward standardized, scalable, and efficient solutions. You are organized, analytical, and possess the soft skills required to build trust within complex corporate environments. What you bring to the table:

• Bridging the Gap: You have a genuine curiosity about how technology enables business value. You are comfortable diving into technical discussions and simplifying them for non-technical stakeholders.
• Consulting Mindset: You understand that you are representing our firm to the client. You are proactive, service-oriented, and focused on delivering high-quality documentation and clear communication.
• Analytical Rigor: You are detail-oriented and process-driven. You enjoy organizing data, validating information, and assessing whether a request aligns with governance and security standards.
• Growth Mindset: You are eager to learn about Cloud ecosystems (GCP/AWS), DevOps methodologies, and CI/CD best practices. You view every interaction as an opportunity to help a client improve their operational maturity.
• Exceptional Communication: You excel at asking the right discovery questions, capturing concise meeting notes, and ensuring that all stakeholders—from product teams to platform engineers—are aligned on the next steps.
• Adaptability: You are comfortable working in a fast-paced environment where priorities shift. You enjoy finding order in the middle of ambiguity and take pride in identifying process improvements.
• You speak English and French fluently