Backoffice Agent APSOparts (all genders)

ppDo you enjoy communicating with customers, finding solutions, and creating outstanding service experiences in a fast-paced e-commerce environment? /ppAre you someone who thrives on building relationships, coordinating with different teams, and keeping every customer interaction smooth and professional? /ph3YOUR MISSION /h3ulliAs our Back Office Agent, you are the trusted partner for your customer portfolio. You ensure seamless customer experience by managing orders, coordinating with internal stakeholders, and delivering outstanding service from inquiry to delivery. /liliBuild and maintain strong relationships with assigned customers, ensuring exceptional service and long-term customer retention. /liliManage the complete order-to-cash process, including quotations, order management, credit notes, and customer claims. /liliIdentify commercial opportunities and potential revenue risks, proactively supporting business growth. /liliCoordinate with internal teams, including Procurement, Logistics, Production, Quality, Engineering, Regulatory Affairs, and Key Account Management—to ensure accurate and timely deliveries. /liliAct as the primary point of contact and escalation partner for customer inquiries, resolving issues efficiently and professionally. /liliPrepare and issue certificates, declarations of conformity, and other customer documentation. /liliContinuously contribute to improving processes and delivering first-class customer experience. /li /ulh3YOUR PROFILE /h3ulliCommercial education (e.g. Business Administration, Sales, or an equivalent commercial qualification). /liliAt least 1 year of experience in internal sales, customer service, or back-office support for industrial products. /liliStrong customer relationship management skills with a service-oriented mindset. /liliExperience working with HubSpot CRM would be a huge advantage. /liliBusiness-fluent in German and English. /liliAdditional European languages (such as French or Italian) are a plus. /liliPragmatic, hands-on, and solution-oriented approach to work. /liliExcellent communication, organizational, and problem-solving skills. /liliTeam player who enjoys collaborating across departments in an international environment. /li /ulh3APSOparts DNA /h3pAPSOparts is a subsidiary of the Angst+Pfister Group. For over 100 years, Angst+Pfister has been developing, manufacturing, and supplying high-quality industrial components to customers around the world. /ppFor the past 15 years, APSOparts has been offering more than 100,000 standard products through its online shop, enabling our OEM customers to conveniently source their day-to-day industrial needs. Together with our customers, we are committed to driving sustainable growth and long-term success. /ph3YOUR BENEFITS /h3ulliA dynamic and international working environment with short decision-making paths. /liliA collaborative team culture where your ideas and contributions matter. /liliOpportunities for professional development and continuous learning. /liliFlexible working arrangements with the possibility of hybrid work. /liliCompetitive salary and attractive employee benefits. /liliModern workplace with the tools and support you need to succeed. /liliA company that values trust, ownership, teamwork, and customer excellence. /liliThe opportunity to make a visible impact on customer satisfaction and business success from day one. /li /ul /p #J-18808-Ljbffr