Business & Contract Coordinator

We are Sonic Suisse

Sonic Suisse is a comprehensive network of regional laboratories with more than 2,500 employees at locations in German-, French- and Italian-speaking Switzerland.

We are part of the global Sonic Healthcare Group, a leading provider of medical diagnostic services. We are committed to the well-being of our customers and their patients and thus make a decisive contribution to medical care throughout Switzerland on a daily basis. High quality standards and the continuous training of our employees guarantee the safety and validity of our analyses and test results.
Whether in laboratory medicine, in the administrative area or in support functions: We offer you a meaningful working environment with diverse development opportunities, room for personal initiative and a corporate culture.

Purpose of the job

The role ensures the availability of high-quality and reliable customer and contract data within the CRM system for Marketing, Sales, and other business functions. It supports operational customer and marketing communications, as well as cross-functional activities, through data analysis and preparation. Furthermore, the role fosters collaboration between CRM, Marketing, Sales, and adjacent departments to design and execute efficient, data-driven business processes.

Your Impact in This Role

• Maintain contract-related information in the CRM and CLM systems ;
• Monitor and ensure data quality in the CRM in accordance with the defined quality plan ;
• Collaborate closely with CRM, Marketing, Sales, and other cross-functional teams ;
• Prepare customer data for customer communications and marketing campaigns ;
• Support the planning and execution of marketing activities ;
• Contribute to the continuous improvement of data-driven processes and workflows ;
• Assist in the coordination of cross-functional initiatives involving customer and contract data.

Your Background & Expertis

• Completed commercial or technical education, or an equivalent qualification ;
• Advanced proficiency in Microsoft Excel and experience with reporting and business intelligence tools (e.g., Power BI, Tableau, or Qlik) ;
• Strong hands-on experience with CRM and ERP systems ;
• Experience in data preparation, data quality management, and KPI definition ;
• Solid understanding of sales and marketing processes ;
• Strong analytical thinking skills and a high affinity for working with data and numbers ;
• Structured and detail-oriented work approach with a strong commitment to quality ;
• Excellent communication skills and the ability to explain data and insights in a clear and understandable way ;
• Team-oriented mindset with a passion for collaborating closely across different functions and departments ;
• Service-oriented attitude, acting as the first point of contact for data-related questions and support ;
• Eagerness to learn and a strong interest in emerging data, analytics, and reporting technologies.

A Place to Grow and Make an Impact

• The opportunity to help shape the future of a fast-growing company ;
• Support for continuing education and the promotion of internal development ;
• A varied, challenging and dynamic work environment ;
• A high level of autonomy to tailor initiatives and contribute ideas for continuous improvement.

Got questions? We’re happy to support you.

Just reach out to us – we look forward to hearing from you!