Information Systems Officer, DPS/IT (Temporary), Geneve

Org. Setting and ReportingThe International Trade Centre (ITC) mandate is: \"Transforming trade. Changing lives.\" By enabling trade-led economic development, especially in the Global South, ITC enables small businesses to reach their potential and strengthens ecosystems for long-term impact. The Information Technology & Systems (IT&S) section under the Division of Programme Support provides information technology solutions to the entire organization. One of such is the Green & Inclusive Value Chains (GIVC) section. There are several digital/online solutions and methodologies in this unit for strategic and operational research, assessing national trade performance, trade competitiveness and linkages between trade and development prospects, among which is the Trade for Sustainable Development (T4SD) programme. ResponsibilitiesUnder the overall guidance of the Chief IT&S, the direct supervision of the Senior Programme Officer and in close co-operation with business unit Head, T4SD and Chief, GIVC the incumbent will be responsible for the following duties: • Participates in preparing user requirements and other technical specifications. • Assists in the design, development and installation of information systems. • Undertakes analysis of well-defined modules within the system, develop enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g. to meet individual user requirements). • Undertakes rigorous testing and proving of applications software. • Maintains assigned portions of systems, providing operational support for system’s applications, analyzing and implementing system changes/upgrades, etc. • Participates in developing and maintaining Information Systems project plans, schedules, and budgets. Assists in identifying appropriate human and technical resources to complete the project, assists in assuring that deviations from project schedule are addressed and communicated, assists in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables. • Writes and develops programs to interface with existing systems. • Ensures data security and integrity. • Participates in developing disaster recovery plans. • Prepares, updates and maintains system’s documentation and related technical/procedural manuals. • Assists in procurements, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria. • Assists in the set-up and monitoring of software performance measures. • Participates in Helpdesk support services. • Participates in facilitating communications between ITSD and its clients for good client relations and be responsible for small to medium client accounts. • Assists in the development of Service Level Agreements (SLAs) between the client and ITSD, for either specific IT services or general technology support, including any charge back mechanisms. • Advises users on the most suitable hardware and software for different tasks; maintains and enhances software. • Drafts training materials and conducts training sessions and demonstrations of systems for users. • Participates with senior staff in assessing and testing new technology. • Performs ad hoc duties as required. • May provide guidance to new/junior staff. • Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting. Competencies• Professionalism: Understanding of the software development lifecycle and IT project management methodologies, processes and industry standards. Advanced knowledge of web application design, development and maintenance in JavaScript-based frameworks, covering full-stack (database, backend, frontend) application development, deployment and operations, including monitoring and performance management.. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. • Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally contributes to the learning of colleagues and subordinates; show willingness to learn from others; seeks feedback to learn and improve. EducationAdvanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first level university degree in the above subjects in combination with two (2) additional years of qualifying experience may be accepted in lieu of an advanced university degree. Job - Specific QualificationSuccessful completion of degree and/or non-degree programs in data analytics, business analytics or data science programs is desirable. Work ExperienceA minimum of 2 years (4 years with a first level degree) of recent and relevant experience in the planning, design, development, implementation and maintenance of modern web applications is required. One year or more experience in client-facing roles, with stakeholders from both public and private sectors is desirable. Experience with JavaScript programming language and patterns including modern backend and frontend frameworks like Angular, NodeJS, NestJS is desirable Experience with NoSQL document databases is desirable. One year or more of experience designing, developing and implementing web applications supporting or enabling environmental and/or social sustainability, preferably in multi-stakeholder settings is desirable. Experience with rapid prototyping and UI/UX design using modern, AI-backed tools like Figma, and their translation to modern web applications is desirable. Experience with DevOps and cloud infrastructure practices, including containerization (Docker), orchestration (Kubernetes), CI/CD pipelines and cloud-based application deployment, is desirable LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult for details).