Senior Director CAPA & Escalation (CH)

Senior leadership role overseeing corrective and preventive action (CAPA) processes, quality issue management, and escalation procedures across Johnson & Johnson's global Innovative Medicine organization. Responsible for developing quality management strategy, leading a team of 35-40 people across multiple regions, and ensuring regulatory compliance and continuous improvement.

Responsibilities

• Lead diverse global team managing CAPA, issue management, escalation, and investigation processes for quality issues
• Develop and implement integrated quality management strategy with focus on continuous improvement
• Establish governance framework and metrics to track quality performance across IM NC/CAPA processes globally
• Partner with senior leaders and business stakeholders to ensure compliance awareness, accountability, and quality culture
• Sponsor system and process improvement projects aligned with quality strategy; provide strategic coaching to direct reports

Requirements

• Proven experience leading global quality management teams and CAPA processes
• Strong knowledge of regulatory requirements and GxP compliance standards
• Strategic leadership and organizational development capabilities
• Experience with quality systems, investigation processes, and nonconformance management
• Demonstrated ability to establish governance frameworks and manage complex cross-functional initiatives