ICT Business Analyst

JOB PURPOSEMSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

MSC IT department is seeking an experienced Business Analyst with focus on Analytics solutions who is passionate about leveraging Data and Analytics solutions to generate actionable business insights. As part of his / her work, the Analytics Business Analyst will capture, analyze, and document requirements and support the communication and delivery of requirements with relevant stakeholders. He/she will propose technical solutions, manage technical enhancements, facilitate relationships with several stakeholders and bridges the gap between IT Analytics and Business. The Analytics Business Analyst is expected to accompany business users in the digital transformation to plan and implement the new IT initiatives. The Analytics Business Analyst will be working closely with business stakeholders, supporting the Analytics Team Lead in managing internal and external resources for the entire project lifecycle.

KEY ACCOUNTABILITIESGather functional requirements from the business, guiding the proposal from idea through stage gate approvals up to service delivery; Work with end users to refine and document processes, document training plans, analyze data migration needs, and manage the overall program from design through implementation and support; Coordinate internal and external resources for the end-to-end management of Analytics services (new projects, operations, demand management, incident management); Follow and execute implementation activities of specific initiatives based on Analytics project plans; Identify testing needs from business and technical perspectives; Clear and time critical communications on project activity and issues status for various levels or criticality; Participation in and leading critical situations raised by Business to operations’ analytics.; QUALIFICATIONS (skills, competencies, experience)+5 years experience in Analytics solutions on Finance area , with significant deliveries for multinational enterprise, both B2B and B2C; Hands-on experience in Digital Analytics tools such as Google Analytics 4, Adobe Analytics ; Ability to build a collaborative working relationship between the IT department and the broader business counterparts; Master’s Degree in Computer Science, Business Management, Management Information Systems or comparable discipline; Fluent in English, both oral and written (for technical and non-technical stakeholders).