IT Support Technician French and English speaking

Joining EOLEN means becoming part of an engineering and IT consulting firm , a subsidiary of the GECI International Group , with a presence in France and abroad.
We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense .

Our mission: to support our clients in high value-added projects in Cloud, Data, Cybersecurity, Software Development, and IT Infrastructure , within demanding technical environments.
Contract: Full-time – Permanent position (CDI)
shift schedule)
Fluent French, professional English (B2+), Italian appreciated

As an Onsite IT Support Technician , you will provide Level 2 technical support for headquarters and regional offices, acting as the local relay after the Service Desk (Level 1).
Your goal is to ensure the availability and reliability of IT equipment and contribute to the knowledge base for Level 1 teams.

Provide onsite support for unresolved incidents escalated from the Service Desk.

• Handle scheduled service requests such as workstation installations, software setup, and access configurations.
• Support local infrastructure operations (cabling, device connections, basic network assistance).
• Workstation Deployment & Maintenance
• Update the IT asset management tool with hardware movements and status.
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.)

Asset Management: IT Asset and Configuration Management tool

Experience: 5-10 years in onsite IT support or field support within an international environment.

Strong expertise in Windows 11 , Microsoft 365 , and standard office applications.

Fluent French and professional English (B2+ required); Italian is a plus.

A service-oriented culture focused on quality and customer satisfaction.

Modern IT tools and processes.

Career growth opportunities within IT operations or coordination roles.