Sales Manager (fluent french and english)

The primary responsibility of this role is to manage a profitable portfolio of clients within the financial sector, including commercial banks, retail banks, private banks, central banks, and funds (ETF/ETC). This role requires a strategic approach to building and maintaining long-term client relationships, actively listening to client feedback, and collaborating across departments to deliver a seamless, high-quality customer experience that aligns with our brand’s values and standards and maximizing client profitability. Customer Relationship Management
Portfolio management: The role also involves consistently monitoring client feedback to improve service delivery and ensure it aligns with the company’s high standards, brand values, and profitability goals.
Sales & Business Development : Proactively identify and pursue new business opportunities within existing and prospective client portfolios. Achieve and exceed sales targets by promoting the company’s products and services, promoting cross-selling opportunities by identifying complementary products and services that meet customer needs.
Contract & Negotiation Management: Manage client contracts from proposal through to execution, ensuring compliance with financial, operational and production capabilities.
Cross-Functional Collaboration : collaborate closely with internal teams and supporting departments, including Sales, Trading, Treasury, Marketing, Risk, Compliance, Legal, Operations, and Production. By working particularly with Operations and Production teams, align internal capabilities with client expectations, ensuring smooth execution of projects, optimized customer experience and ensuring maximisation of profitability. Additionally, by integrating feedback from clients, influence product offerings, marketing strategies, and overall service design, driving continuous improvement.
Data collection and management
Strategic Data collection and management : This involves setting up efficient data collection methods at various customer touchpoints, including sales transactions, customer surveys, and online interactions. Active watch : stay informed about the latest trends and developments in the financial sector and our competitive landscape to better serve and engage with clients and prospects and translate this insight into actionable business strategies.
Establish a schedule for regular reporting (daily, weekly, monthly, quarterly) to track key performance indicators (KPIs), financial results, customer satisfaction metrics, and operational efficiency highlighting progress against targets, client engagement, and market trends. Develop in coordination with finance customized dashboards that provide real-time data visualization tailored to the needs of different stakeholders such as but not limited to sales figures, customer engagement metrics, and resource utilization.
This includes maintaining detailed and up-to-date records of all clients’ relevant information and maintaining all contract terms properly updated in all our systems, to support effective client management and communication.
Customer representation in various internal committees : present customers to the various internal committees (onboarding, compliance, credit) and be fully accountable for their activities, and documentation.
Bachelor's or Master’s degree in Finance or other relevant domain
Prior working experience in the banking or commodities trading sector is an asset

Ability to develop and execute sales strategies to meet client and company objectives.
Ability to manage multiple clients and projects simultaneously while meeting deadlines.
Agile and flexible mindset, reactive to requests, adaptable to changing market conditions and client needs.
Proficiency in spoken and written French and English; Knowledge of German is highly desirable.