Service Manager/Responsable des services (m/f/d)

Manpower

MANPOWER AG specializes in temporary and permanent positions and offers comprehensive personnel services. With locations throughout Switzerland, we support our clients in successfully completing their assignments and projects. Global Manager for Customer Service Strategy & Processes

Identify opportunities to increase efficiency, quality, and customer satisfaction

Support evaluation processes for new systems and ensure successful implementation

Take project responsibility for key Customer Service Management tools (e.g., Support countries in the optimal use of global tools

Ensure compliance with global service standards

At least 5 years of experience in a multi-channel customer service environment

2 years of experience with quality management systems (COPC, Six Sigma)
Knowledge of tools such as SAP, Jira, ServiceNow is an advantage
Technical understanding and experience in agile projects
Excellent communication skills and fluent English

Flexible working hours and home office option

We look forward to receiving your application (CV preferably in English) and are happy to answer any further questions.

E-Mail auf jobroom.jobcourier.ch ansehen.

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Die Stellenanzeige wurde vor Vor 14 Tagen veröffentlicht

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