Package Coordinator (m/w/d)

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Role

The Order Processing Coordinator is responsible for the end-to-end processing of machine orders across multiple international markets. This role ensures seamless coordination between customers, sales teams, production sites, and logistics partners, with a strong focus on accuracy, timeliness, and customer satisfaction.

Key Responsibilities

Entry, verification, and maintenance of orders from the markets in Europe, India, and Africa in SAP (e.g., SD) and connected systems (e.g., C4C), including checks of pricing, quantities, delivery terms, and Incoterms
Coordination with internal production plants in Germany, Italy, and China, as well as external suppliers
Clarification, monitoring, and communication of delivery dates to ensure on-time delivery
Preparation of documents for bank guarantees and letters of credit, as well as down payment and final invoices
Preparation and verification of order-related documents such as order confirmations, pro forma and commercial invoices, packing lists, and customs-related documents
Ensuring export and customs compliance (e.g., HS codes, certificates of origin, export controls) in collaboration with logistics and external partners
Communication with customers, suppliers, freight forwarders, and internal stakeholders
Timely billing of machinery
Ensuring contractual and commercial accuracy (prices, payment terms, Incoterms, deadlines)
Handling complaints and returns, as well as general administrative tasks and acting as a deputy within the team
Coordination with accounting for period-accurate postings
Maintenance of SAP master data

Qualifications & Experience

Commercial apprenticeship (kaufmännische Ausbildung), ideally with further training in export/foreign trade
At least 3–5 years of professional experience in inside sales, order processing, or international order management
Very good knowledge of handling machine orders (make-to-order processes)
Solid SAP knowledge, preferably SAP SD (order entry, billing, down payment and final invoicing)
Proficient in MS Office (especially Excel)
Experience with down payments, letters of credit (L/C), and bank guarantees
Experience with export and shipping documents (invoices, packing lists, certificates of origin, etc.)
Experience in coordinating with production plants, suppliers, and freight forwarders
Independent, precise, and goal-oriented working style
Structured, proactive, and interconnected way of thinking
Very good German and English skills, both written and spoken

Core Competencies

Collaboration & Communication
Open and helpful personality with the ability to work successfully in interdisciplinary and international teams
Strong customer orientation, with interest in and enthusiasm for technical topics
Cooperative team player with excellent communication skills and a willingness to support others during periods of high workload
Confident in interacting with international customers, sales managers, production plants, logistics partners, and internal interfaces (Finance, Procurement, Project Management)

Personal Attributes
Strong self-management skills with a high level of ownership for the end-to-end processing of customer orders
Excellent organizational and prioritization skills, even with high order volumes and changing deadlines
Ability to manage processes independently, in a structured and timely manner
High level of reliability, accuracy, and quality awareness, especially regarding order, delivery, and invoicing data
Resilience and confident self-management in the face of short-term changes, deadline shifts, or escalations
Reflective approach and clear communication in interactions with Sales, Logistics, Finance, and customers
Hands-on mentality

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.