IT Service Desk & Client Supporter

Our client is a leading provider of enterprise talent-tech solutions, specializing in the management of external and contingent workforce as well as professional services. To further strengthen the internal IT capabilities and maintain high service standards, we are currently looking for:

IT Supporter Service Desk

YOUR RESPONSIBILITIES In this role, you will be responsible for receiving, classifying, and resolving incidents and service requests through the internal IT Service Desk in German, French, Italian, and English. You will provide first-level IT support to internal users via phone and remote support channels, ensuring a professional and user-oriented service experience. Working within an ITIL-based service management framework, you will manage and resolve tickets in line with established processes, including proper prioritization, thorough documentation, and timely escalation to 2nd level support when necessary. In addition, you will provide application support for various internal business systems, ensuring stable and efficient day-to-day operations. Ensuring high service quality and adherence to defined SLAs will be a key part of your responsibilities.

YOUR PROFILE You are a customer-oriented and service-minded IT professional who enjoys supporting users via phone and electronic channels. Your high digital affinity and solid knowledge of Microsoft technologies enable you to navigate modern IT environments confidently and efficiently. Ideally, you also bring basic AI know-how, such as experience with Copilot or other AI-supported tools. From a technical perspective, you have professional-level experience (up to 5 years) with MS O365, Windows Operating Systems, Application Support, Networking & VPN, and ITSM tools such as ServiceNow. You communicate fluently in German and French, have good knowledge of Italian, and are comfortable working in English within an international environment.

The role provides the opportunity to further develop your expertise in incident and request handling while gaining deeper insight into application support within a complex enterprise landscape. In addition, the position offers flexible working conditions, including the possibility to work remotely 1–2 days per week (approx. 20–30%), allowing for a balanced combination of on-site collaboration in Zurich and remote work.