Customer Service Analyst - Customer Services / Operations

Since our inception in 2014 founded by a team of scientists from CERN we have dedicated ourselves to providing free and open-source technology to millions worldwide ensuring access to privacy security and freedom online.
Our journey began with Proton Mail the largest secure email service globally and has since expanded to include Proton VPN Proton Calendar Proton Drive and Proton Pass. These tools empower individuals and organizations to take control of their personal data break away from Big Techs invasive practices and defeat censorship. Our work impacts hundreds of millions of lives from activists on the front lines defending freedom to leaders in governments protecting sensitive some cases Protons services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.
Proton is a profitable company that does not rely upon VC funding supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries from the worlds top companies and universities. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.
You will have the opportunity work with many of the worlds top minds in their fields ranging from former international math and science olympiad winners to chess champions.
We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Check our open-source projects Check our social media pages to learn more about us:
We are looking for a Marketing Data Analyst to drivedata-informed decision-makingacross Protons marketing organisation with a strong focus oncampaign measurementtopline reporting andperformance insights.
You will work closely with Product Marketing Managers (PMM)Growth andPerformance Marketingteams to design and implement frameworks that quantify the impact of awareness initiatives marketing investments and upper-funnel activities.
This is a hands-on analytical role that blends technical expertise marketing domain understanding and storytelling through data.
Design and buildgeo tests and dashboardsto evaluate campaign success across key markets
Propose and implement abasic pragmatic modelthat connects brand-awareness shifts to sign-ups working jointly with PMM and Growth leads.
Develop measurement setups for thePMM roadmap of tests identifying where analytical support is required.
Topline Marketing Reporting
Provide topline marketing KPIs (-ups subscriptions CAC conversion) for monthly and quarterly marketing reporting.
Buildtopline dashboardsthat visualize marketing performance at both channel and campaign levels.
Define based on data and marketing expertise the overarchingmarketing channelsthat require a performance measurement framework (e.g. Identify marketing measurement requirements that should be integrated into Proton Analytics as part of the company-wide analytics platform evolution.
Performance Marketing Monitoring
Get familiar withPigment dashboardsfor Affiliate Marketing and partner with the Affiliate Lead to derive insights and propose optimization opportunities.
ReviewPigment dashboardsfor Performance Marketing and collaborate with the Perf Marketing Lead to identify actionable optimisations.
ReviewPigment dashboardsfor Influencer Marketing and collaborate with the Influencer Marketing Lead to identify actionable optimisations.
Map and document theperformance marketing data ecosystem including Tune Metabase AdTech integrations cost ingestion and Pigment clarifying data flows and ownership.
Explore the potential to take overPigment dashboard ownershipfrom Finance to streamline performance reporting within Marketing.
Bachelors degree or higher in aquantitative field(Marketing Analytics Statistics Economics Computer Science or related).

• 4 years of experiencein marketing analytics data visualization or data-driven decision-making roles.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable marketing insights.
• Understanding ofprivacy-first marketing measurementprinciples.

You can also enjoy working from home up to 30% of the time while enjoying great company during our three core days in the office.
Technology: We provide all the devices and software you need to excel in your role ensuring you have the best tools at your disposal to achieve your goals.
Food: Lunch and snacks are provided by Proton every day at our offices.
Flexible Working: You can define your own working hours as long as it works with team meetings.
Proton offers various learning opportunities including training programs conferences and events and continual learning.
Comprehensive health insurance plans competitive retirement savings options generous vacation and leave policies and wellness programs.