Customer Service / Customer Success Manager (w/m/d)
LumApps
LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.
LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.
✨ Over 700 leading companies trust our solution to:
- ##Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
- ##With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success. Manage a portfolio of customers post implementation, focusing on growing adoption, ensuring retention, expansion and satisfaction.
Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities.
Experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment is a strong plus.
Organization & Planning: You are highly organized and structured, able to manage a customer portfolio, plan effectively, and prioritize time based on customer needs, business goals, and opportunities.
Resourcefulness: You’re creative and pragmatic in finding answers—leveraging internal experts, documentation, and tools to move things forward efficiently (including first experience using AI tools to accelerate your work).
Fluent German and English are a must; Swiss German is a strong plus.
*Experience in change- and project management
We’re proud to offer a work environment where people feel supported, valued, and empowered.
Die Stellenanzeige wurde vor Vor 4 Tagen veröffentlicht
Ähnliche Jobs, die für Sie interessant sein könntenBasierend auf das Stellenangebot Customer Service / Customer Success Manager (w/m/d) in Zürich ZH
- ...phase the former Beekeeper team is looking for an Onboarding Customer Success Manager (EMEA). As an Onboarding Customer Success Manager you will... ...consulting skills and technical curiosity Ability to manage and prioritize an onboarding customer portfolio with several...EmpfohlenVollzeit
- ...wants you to grow and succeed. As a Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m... ...leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads...EmpfohlenVollzeitWork and TravelFlexible Arbeitszeit
- ...Als Business Customer Success Manager bist Du verantwortlich für die erfolgreiche Einführung Betreuung und Weiterentwicklung von Geschäftskunden der SaaS-Lösung Flatfox. Die Rolle verbindet Customer Success Account Management technische Produktimplementierung und kundenorientierte...EmpfohlenVollzeitSelbständige TätigkeitFerienjobRemote job
- ...Beratungsunternehmen mit Standorten in Bern und Zürich. Mit rund 150 Mitarbeitenden in der... ...(inkl. Release-Planung & Life-Cycle-Management). Vertragsverlängerungen sichern und... ...Zertifizierung. Vorteilhaft: Erfahrung als Customer Engagement Executive (CEE) im Umfeld von...Empfohlen
FFI Advisory
Zürich ZHVor einem Monat - ...replacement we are hiring for a fixed-term contract from 01.02.2026 to 30.06.2026 a: Customer Success Representative to join our partner services team based in Zurich. Tasks Manage and monitor partner companies Handle incoming calls and emails Process...EmpfohlenFestanstellung
- ...possibilities for our people, our customers and our communities.... ...Supporting the Store Manager to drive category... ...team to ensure great customer experiences. Driving... ...brand strategies Manage the customer flow to ensure... ...to talk through the successes and opportunities and...Tagschicht
- ...and drive our technological strategy. By the way: Houzy was named Best Employer in Zurich (SME category) by kununu in 2023! Tasks Your Responsibilities Support and management of partner companies in the German-speaking part of Switzerland Telephone and...Von zu HauseHomeofficeFlexible Arbeitszeit
- ...About You As Head of Delivery & Customer Success you will ensure that every Optiml customer achieves measurable value from first implementation... ...without adding unnecessary overhead. Externally youll manage senior client stakeholders from Heads of Fund Management to...
- ...Customer Engagement Manager (Zürich) Zurich, Switzerland Customer Success Hybrid Full-time About Rivia Rivia specializes in AI-Driven Analytics and Data... ...exceptional service and support. ~ Ability to manage multiple clients and projects simultaneously...Vollzeit
- ...wirklich zählen. Am Standort Zürich suchen wir eine engagierte Persönlichkeit... ...sie über den gesamten Customer Lifecycle. Du gestaltest... ...Zusammenarbeit basiert. The Successful Applicant: Empathie und... ...Präsentation Erfahrung im Account Management oder Vertrieb, idealerweise...
- Im Rahmen unseres strategischen Wachstumsplans investieren wir gezielt in den weiteren Ausbau des Private Banking der Luzerner Kantonalbank AG. Damit stärken wir unsere Präsenz auf dem Markt und schaffen zusätzliche Möglichkeiten, unsere Kundinnen und Kunden noch umfassender...
- ...IN KÜRZE Als unsere neue/ unser neuer Customer Service Manager (60%) in Zürich steht für dich die Kundenzufriedenheit im Zentrum unserer Werte. Du bist die wichtigste Ansprechperson für unsere Kunden und sorgst dafür, dass sie sich bei jeder Interaktion bestens betreut...Teilzeitarbeit
EUR 50000 - EUR 70000 pro Jahr
...We are currently looking for an International Tax Manager for our client, a prestigious Zurich-based firm renowned for attracting world-class talent due... ...firm and be a part of a team that values your growth, well-being, and professional success – send us your CV today!...Flexible Arbeitszeit- ...Artikelanlage im ERP-System Reisetätigkeit innerhalb der Schweiz (ca. 10 %) The Successful Applicant: Technische oder handwerkliche Ausbildung von Vortei Einige Jahre Erfahrung als Product Manager im Bereich Befestigungssysteme Deutsch fliessend, Französisch gut,...Flexible Arbeitszeit
- Ihre Aufgaben Betreuung bestehender Kunden und Beantwortung von Kundenanfragen Ursachen von Störungen systematisch zu erforschen und zu beheben Onboarding von neuen Kunden im Bereich Portfoliomanagement und Wertschriftenbuchhaltung Entwerfen und Durchführen...VollzeitTeilzeitarbeitSelbständige Tätigkeit
EUR 70000 - EUR 130000 pro Jahr
.... They are currently seeking a Transfer Pricing Manager to join their team of exceptional talent based in Zurich, Switzerland. What we can offer you ● €70,000... ...tax expert or equivalent advanced training. The successful candidate will be a team player, communicative,...Flexible Arbeitszeit- ...Business Manager - Business Management & Strategy Division - Zurich Company Description Founded and headquartered in Switzerland, Avaloq is continuously... ...are proud to embrace diversity and understand the success of our business is built on the power of different...
- Assistant Boutique Manager Zurich (100%) - Mai bis November The company Das Pluszeichen im Logo steht für die Qualität und Zuverlässigkeit, für die Tissot seit 1853 bekannt ist. Tissot bleibt seinem Leitspruch ,,Innovators by Tradition" treu. Unsere Uhren werden in...Befristete Arbeit
- ...strategic consultants, tax experts, customs lawyers, accountants, data... ...in our EY Switzerland offices (Zurich or Geneva). Skills and attributes for success A recognized diploma in Law... ...method and possess a solid deadline management. Additional skills and...
- ...Business Engineer & Projektleiter im Customer Identity & Access Management (w/m/d) 80% - 100% | Produkt- und Kanalmanagement | Zürich | Berufserfahrene Der Bereich "Client Channels" verantwortet die zukunftsfähige und sichere Ausgestaltung unserer digitalen...Festanstellung
CHF 120000 - CHF 160000 pro Jahr
...opportunity to be part of a pioneering team in Zurich, where innovation meets excellence, as the brand-new Tax Manager specialising in International M&A. If you're... ...service portfolio. Requirements To be successful you require a master's degree or a commendable...Flexible Arbeitszeit- ...for many of Switzerland’s largest asset managers, banking groups, pension funds, insurance... ...investors. You will join as Senior manager at a pivotal time of growth for the team... ...efficiency and filing obligation risks. Successful completion of Qualification as a U.S....Soforteinstellung
- ...AI Success Engineer (Zürich) Lakera builds technology that helps... ...enterprises secure monitor and manage AI systems in... ...team to help customers deploy AI safely and... ...engineering product and customer success. Youll report... ...platform. Based in Zurich Lets stay connected...Vollzeit
- ...strategic consultants, tax experts, customs lawyers, accountants, data... ...in our EY Switzerland offices (Zurich or Geneva). Your key responsibilities Manage local and global engagements, including... ...Skills and attributes for success A recognized diploma in Law...
- ...Line of Service Advisory Industry/Sector Not Applicable Specialism Customer Strategy Management Level Manager Job Description & Summary Your Team Blazing trails instead of following them. Nipping issues in the bud. Creating markets from...Vollzeit
- ..., Teamführung) deines Stores in Zusammenarbeit mit deinem Area Manager Leistungssteigerung und Verantwortung unserer Sales- und Kundenerlebnisziele... ...als auch perspektivisch nach motivierten Shop Managern im Raum Zürich. Klingt nach dir? Dann bewirb dich jetzt und werde Teil von...VollzeitSelbständige TätigkeitBackoffice
- Lohnband 100'000 - 120'000 CHF 01 Zukünftiger Arbeitgeber Das Unternehmen bietet eine vielseitige Verkaufsposition im Aussendienst für den Bereich Sanitär und Heizung, in der persönliche Kundenberatung, aktive Verkaufsaktivitäten und die Betreuung...AußendienstFerienjobFestanstellung
- ...in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories. Required Experience: Manager...
- ...Department : Customized Solutions Location : Zurich Contract : Internship (fixed-term) Duration : 6 months Start date... ...Multi-tasking and organization skills; capable of managing deadlines and working under pressure on multiple tasks...VollzeitFestanstellung
- ...locations such as Houston, Miami and further afield to London and Zurich, this firm seeks to continue growing in a considered and... ...US Tax Group. Essentially they seek a professional, preferably manager level or above who seeks to make their firm their new long term...Unternehmer
Wollen Sie mehr Stellenangebote erhalten?
Abonnieren Sie und erhalten Sie ähnliche Stellenangebote wie Customer Service / Customer Success Manager (w/m/d). Seien Sie der Erste, der sich bewirbt!
Ähnliche Suchanfragen
- customer success manager remote Zürich ZH
- customer service team manager Zürich ZH
- responsable services généraux Zürich ZH
- leiter service und entwicklung Zürich ZH
- senior manager transaction services Zürich ZH
- chef de service Zürich ZH
- service portfolio manager Zürich ZH
- leiter service Zürich ZH
- service desk / first level support Zürich ZH
- kundenbetreuung homeoffice Zürich ZH