Maintenance Operations Manager (m/w/d)
MSC Cruises
Your PurposeThe Director of Operations is accountable for the design, mobilization, opening and ongoing operation of large-scale cruise and hospitality infrastructure assets.
Working in parallel with Development, Construction and Guest Experience, the Director of Operations guarantees that assets are operable by design, fully ready at opening, and sustainably efficient, safe and profitable thereafter.
Ensure continuity of design, culture and systems from project phase into steady-state operations.define Procurements needs and implement it. Manage handovers from construction to operations, including phased turnovers.
For each project, identify personnel need and -in conjunction with HR- ensure the operational ability of new assets. Establish Training Programs for operational readiness.Post-Opening Operations Management
Direct daily operations across all departments (hospitality, F&B, retail, attractions, marine, security, maintenance, guest services).
Ensure delivery of guest experience, safety, service quality and brand standards.
Workforce, Training & Culture
Maintain and evolve training programs post-opening.
Own operational P&L, cost controls and productivity metrics.
Manage operating budgets, capex planning and lifecycle reserves.
Compliance, Safety & Risk Management
Ensure ongoing compliance with all regulatory, maritime, health, safety and environmental standards.
Lead emergency preparedness, crisis management and business continuity planning.
Your Journey so far15+ years senior operations leadership in hospitality, cruise destinations, resorts, ports, theme parks or large hospitality assets.; Asset lifecycle & maintenance management; Multi-operator and concession management;
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