HEAD IT SERVICES M/W

ph3bHead of IT (100%) /b /h3 /brpGRC Global River Cruises GmbH Vacant since : Number of jobs : 1 4310 Rheinfelden (AG) 100% Immediately Permanent /p /brpAbout GRC Global River Cruises /p /brpGRC Global River Cruises GmbH is part of The Travel Corporation (TTC) and manages the European river cruise operations of the TTC brands Uniworld Boutique River Cruises and Trafalgar River Cruises. p /brpIn everything you do, you stay focused on quality and align your daily work with our broader company goals, contributing to shared success. /p /brh3Your Responsibilities /h3 /brpLead the internal IT team and coordinate external IT partners, creating clear priorities, responsibilities and efficient ways of working. Develop and implement the IT strategy in alignment with business objectives and the wider group/holding framework. Take overall responsibility for stable, secure and efficient IT services across offices, remote employees and the ship fleet. Steer external providers, contracts and SLAs, ensuring quality, performance and cost efficiency. Prioritise and lead IT projects, technology implementations and digitalisation initiatives across the organisation. Ensure appropriate security standards, data protection, risk management and compliance requirements are implemented and maintained. Own the IT budget and ensure technology investments deliver sustainable business value. Advise Management and key stakeholders on technology, digitalisation, IT risks and future business requirements. p /brh3Specific Requirements /h3 /brpCoordinate IT operations across offices and the ship fleet, ensuring reliable services and effective escalation management. Act as the central interface between Management, internal users, shipboard teams, Group IT and external providers. Establish and monitor IT service standards, KPIs and SLAs, ensuring agreed service levels are consistently achieved. Lead the selection, implementation and rollout of IT solutions, from requirements gathering through to implementation and user adoption. Ensure effective cybersecurity, access management, backup, disaster recovery and business continuity processes. Manage IT assets, software licences, subscriptions and contracts, ensuring efficient utilisation and cost control. Prepare and monitor IT budgets, forecasts and investment proposals, providing transparent reporting to Management. Ensure IT solutions are scalable and future-ready, supporting continued business and fleet growth. Excellent communication skills in English spoken and written, additional languages are an asset. /p /brul /brlibWork location /b 4310 Rheinfelden (AG) /li /brlibWorkload /b 100% /li /brlibEmployment start /b Immediately /li /brlibEmployment duration /b Permanent /li /brlibQualification /b skilled /li /brlibWork experience /b More than 3 years /li /brlibEducation /b Vocational education and training with the Swiss Federal VET Diploma or equivalent /li /brlibEnglish /b Orally : Very good knowledge Written :