Enterprise Service Desk Analyst

Client Support Analyst (Geneva Hybrid)

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology GTreasury helps empower organizations on their path to strategic treasury by enabling total visibility into their cash liquidity payments and financial risk management. With enterprise clients spanning North America EMEA and APAC GTreasury is headquartered in Chicago with offices in London Zurich Sydney and Manila.

GTreasury is currently looking to hire aClient Support Analyst to join our growing global team. The role will act as the primary line of support for our treasury management software customers and play a critical role in bringing resolution to issues and questions in a quick and professional this role you will work closely with other teams across the business including our Technical Operations Product Management Sales & Account Management and Implementation teams to resolve issues and deliver solutions to the the last point of escalation before an issue is escalated to the Development Operations team for assistance the Client Support Analyst role will provide you with unparalleled insights into the financial risk management practices of the regions leading companies and allow for the practical application of your finance and treasury knowledge.

Act as Tier 1 support for all client related issues (both internal and external)
Banks Accounts General Ledger Chart of Accounts Entities etc.)
Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance
Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
Experience working in technical customer service or technical environments supporting complex software solutions preferred
Strong understanding of financial theory treasury banking or accounting practices preferred
Experience supporting application for a large-scale SaaS software provider
Personal Qualities:
Self-starter who can independently multi-task efficiently prioritize tasks and drive projects to completion
Bachelors degree in Accounting Finance or related field preferred

~ Our hybrid work model and comprehensive benefits package support your well-being both inside and outside the office.
World-class healthcare options retirement contributions professional development reimbursement and much more.
Together were transforming how the worlds largest enterprises move manage and optimize liquidity. With over 40 years of treasury management expertise combined with Ripples digital asset infrastructure were helping Fortune 500 CFOs and treasurers unlock idle capital and process payments in real-time.