Customer Service / Customer Success Manager (w/m/d)

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.
LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.
✨ Over 700 leading companies trust our solution to:
Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. In this agile phase, the former Beekeeper team is looking for an Onboarding Customer Success Manager (EMEA).
As an Onboarding Customer Success Manager, you will guide, inspire and challenge our EMEA customers during the implementation and rollout of Beekeeper by LumApps. Consult your customers on change- and project management
Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
Minimum of 4-5 years of relevant work experience, thereof 2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
Experience in change- and project management
Fluency in written and spoken German, English and French is a must
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
Proven effectiveness in handling difficult customer situations and managing expectations
We’re proud to offer a work environment where people feel supported, valued, and empowered. Hybrid work model – 2 days at the office, 3 days remote
Supportive parental leave and family moments — yes, even a Christmas party for your kids !
️ French & English lessons , professional development & access to Leeto CSE