Chef de Rang (m/w/d) - (in English)

HEAD WAITER

Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.

The Head Waiter assists the Restaurant Manager to ensure efficient food and beverage (F&B) operations and maintains productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards. ; You are required to be self-motivated and run outlets independently, continuously making the effort to coach and develop the Restaurant Team. ; It is your responsibility to create a friendly, guest-orientated service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company. ;

assist the Restaurant Manager with conducting daily menu presentations and organizing & executing F&B related ship functions and special events; Manage and control Guest reservations and seating, when instructed; Ensure professional and efficient communication with the Executive Chef, Galley Team and Bar Team. ; Conduct accurate monthly inventory’s and assist the Restaurant Manager with creating durable orders. ; Work within set restaurant-cost budgets; Manage and control Restaurant Pest Management Logs in accordance with all Public Health Policies.; In conjunction with the Restaurant Supervisor, regularly update the Restaurant Manager about the performance of the Restaurant Team; identify opportunities to improve service delivery in accordance with Viking’s STAR Service Standards, by incorporating feedback from the Restaurant Team.; Regularly inspect that the mise-en-place for all areas are prepared 15 minutes prior to service.; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.; Regularly inspect that the mise-en-place for all areas are prepared 15 minutes prior to service.; Provide the highest level of comfort and service to Guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea day activities & other activities. ; Identify potential STARS, and assist, train & lead them to success; implement and motivate a culture off ownership & responsibility and provide the necessary guidance/training and information to the Restaurant Team, in accordance with company standards and operational needs.; Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.; Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.; Positively contribute to achieving/succeeding Restaurant KPI goals (quality & financial) for the Restaurant Department; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.; A required minimum 2 years’ experience as a Head Waiter, Assistant Maitre’d, or similar position, within a premium brand hospitality environment. Fluent in English - must have excellent English communication skills to clearly communicate to the Restaurant Team and Guests.; Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with in-depth knowledge of all Public Health Policies; Implement Standard Operating Procedures & STAR Service Standards within the department.; Position: Head Waiter
Hotel General Manager, Restaurant Manager
Restaurant Supervisor, Waiter, Assistant Waiter, Café Attendant, Crew Mess Attendant
Restaurant Manager

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. After submitting your CV, we might ask you to introduce yourself with a personal video recording.