About Us
Uniworld Boutique River Cruises is the world's most luxurious all-inclusive river cruise line, offering distinctive destination-inspired ships with an average capacity of 120 guests, expertly curated excursions, locally sourced gourmet cuisine, and impeccable service, with the highest staff-to-guest-ratio in the industry. Uniworld provides all-inclusive itineraries in Europe, Vietnam, Cambodia, India, Peru, and Egypt, covering 17 rivers in 26 countries worldwide.
Uniworld's sustainability plan, 'How We Tread Right,' aims to cut food waste by 50% by 2025, eliminate single-use plastics, achieve net zero by 2050, and provide guests with meaningful experiences supporting local communities in the destinations they visit.
As a member of CLIA, Uniworld is highly regarded by discerning travellers, media, and cruise industry experts.
The company is part of The Travel Corporation (TTC), a family-owned group of hospitality brands, delivering expert-led immersive travel experiences for over 100 years. As a member of TTC, Uniworld has the resilience to navigate challenges while upholding unwavering standards.

In Rheinfelden (Switzerland), Uniworld manages the European ship operations of its fleet of 11 river ships. An exciting opportunity has arisen to join the team as a:

IT Support Technician
start as soon as possible or upon agreement

Who are We?
Service is at the heart of everything we do. We look for individuals who enjoy engaging with people and have a genuine passion for hospitality.
Forward-thinking, curious, and receptive to new ideas, our team members come from diverse countries, backgrounds, and cultures. We embrace this diversity and are dedicated to fostering an inclusive environment where everyone belongs, feels supported, and has the chance to contribute personally. We want the real you – your strengths, views, and personality.
We believe in making a positive difference, and that's more than just what we do – it's why we're here. Our goal is to create a place where you can find meaning in what you do, be yourself without any restrictions, and reach new heights.
Your skills are vital to what we can achieve, so we're committed to helping them grow continually. Whether it's learning from challenging tasks or collaborating with different people, each day brings new opportunities. With top-notch development programs, you'll gain essential personal skills. No matter where you start, we'll help you lead effectively.
Taking care of your well-being is crucial to us because we know you can only make a real impact when you're at your best.

Who are You?
You are a dedicated professional with a focus on providing 1st and 2nd level user support in software and hardware for office and remote users (MXP, Hotek, MX suite, Nonius, Office 365 and so on). You enjoy administrating users and running software updates as needed, managing vendor ticketing systems for enhancement and support requests, install, repair, and maintain PCs, laptops, monitors, switches, tablets, phones, and computer peripherals. You also take pride in participating in system and software related development and implementation, collaborate on updating technical documentation, and provide training to end-users.
You have experience as IT Technician or a relevant position, excellent diagnostic, and problem-solving skills, as well as outstanding organizational and time-management skills. You can demonstrate good knowledge of internet security and data privacy principles, certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

You don’t find yourself 100% in the above but you still believe you would fit our team? Apply anyway! We would love to get to know you!

About the role
You will maintain and provide end user support for IT systems and software on the ships and in the office. You will also further develop IT systems and software through change requests and the implementation of new modules to improve efficiency and the usability of tools from our operations office in Rheinfelden, Switzerland.
You support your team with a strong understanding of networking concepts, cloud-based services, and communication protocols. Your expertise includes proficiency in AzureAD and Office365 suite, and you have strong understandings of networking concepts, cloud-based services and communication protocols. You have experience in working with Windows, iOS and Android operating systems, Microsoft Intune is a significant plus.
With a willingness to travel regularly, your excellent written and oral English language kills, and strong internal customer service and communication skills, you are committed to ensuring effective communication and timely support on difficulties and issues.

Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based in Switzerland - we are open to hybrid work.