Description:

Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.1 billion USD in 2022. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

Purpose of the role:

The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.

What you’ll do:

Manage business queries and inbound calls (average 70 interactions per day)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in our database
Document interactions in our ticket system
Help with the implementation of new IT solutions
Generate innovative ideas and solutions that will improve customers satisfaction
Assist other team members to leverage and develop their capabilities
Contribute to projects in various departments outside of regular responsibilities

What can you expect from us?

Online recruitment process
Hybrid Work model (3 days from office and 2 days from home)
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice
Employee discount for high-quality Amway products
Annual Bonus depending on the yearly company and individual performance
Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
Language courses co-financed by us
Possibility of growth inside of organization
International team environment Relocation package for candidates outside Poland
Numerous company events and office initiatives
Family atmosphere with no formal dress-code
Attractive office location in the heart of Krakow (High 5ive, Pawia street)

Requirements:

What you’ll need:

Enthusiastic, communicative approach and willingness to support our customers
German language at C1/C2 level is a must, together with English at minimum B2 level
Excellent knowledge of an additional European language on full professional proficiency
Courage to face new challenges and opportunities
A great approach to teamwork and focus on internal and external customers
Experience in customer service will be an asset

Offer:

What can you expect from us?

Online recruitment process
Hybrid Work model (3 days from office and 2 days from home)
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice
Employee discount for high-quality Amway products
Annual Bonus depending on the yearly company and individual performance
Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
Language courses co-financed by us
Possibility of growth inside of organization
International team environment Relocation package for candidates outside Poland
Numerous company events and office initiatives
Family atmosphere with no formal dress-code
Attractive office location in the heart of Krakow (High 5ive, Pawia street)

Junior Customer Service Specialist with German