Description:

Role: German speaking Customer Advisor

Location: Paris, France

Salary: between 1600-1700 EUR net p/m

Working hrs: 36 hrs p/week rotational between 8am to 8pm, Monday to Saturday

The Company:

Our client is a leading global service provider with more than 200 sites in 25 countries on three continents and has around 130,000 employees. For their international office near Paris, they are looking for fluent German speakers to join their customer support team.

The Role

In this role you will represent one of the world's largests global car brands. As a Customer Advisor for the DACH market, you will be receiving inbound calls, emails and live chats from existing customers, answering general queries regarding dealerships location, cars, warranties etc and you will also deal with technical queries in relation to the vehicle’s GPS, Bluetooth and smartphone connection. Besides this, you will handle complaints, take ownership of the issue and solve them in a timely manner.

Requirements:

Requirements

The successful candidate should:

Be fluent in German and English
Has previous customer service experience
Is organized and has flexible attitude
Has an interest in cars (desired, not a must)
Be in Paris already or is able to relocate on their own as no relocation package is offered

Offer:

Salary and Benefits

CDI 36h/week + training session (2 weeks)
Hours of operation - Monday to Saturday. Operation hours : 8am to 8pm, Monday to Saturday
Monthly salary gross 1766,96€
+ 152€ monthly gross for the English language (our official language)
+ 152€ monthly gross for German
+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity
Medical and life insurance
25 days off + 6 days RTT
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.

German speaking Customer Advisor