Entreprise :

International establishment with a non-profit profile

Description du poste :

You will join a team of 3 receptionists, and your main tasks will include the following:

Front Desk:
Greet and guide visitors, students, and parents to their designated areas
Manage incoming calls and respond to email inquiries
Offer general information regarding the school, admissions process, and upcoming events
Maintain cleanliness and organization of visitor meeting areas and rooms

Administration:
Update and manage thestudentdatabase, includingattendance records and familydetails
Handle incoming and outgoing mail and packages
Schedule and oversee the use of school facilities and meeting spaces
Provide administrative assistance to various departments as required
Assist with miscellaneous administrative tasks such as cafeteria management, transportation coordination, and facility rentals
Respond to emergency situations by executing assigned tasks, including building evacuations

Description du profil :

Vocational certification in hotel management, tourism, or a related field within the hospitality industry
Minimum of 3 years of experience in a position requiring both front office and administrative skills
2+ years of experience in an international setting
Strong verbal and written communication abilities in English (minimum C1 level) and French C2, proficiency in Spanish or another language is advantageous
Outstanding customer service and interpersonal skills, with the ability to navigate diverse situations with tact and diplomacy
Capacity to manage multiple tasks concurrently, prioritize effectively, and adjust to shifting demands
Aptitude for cultivating positive relationships in a culturally diverse environment
Demonstrated accountability, with a proactive approach to problem-solving
Discretion, reliability, and trustworthiness in handling sensitive information
Proficiency in Microsoft Office applications (Outlook, Word, and Excel; advanced Excel skills are desirable)
Previous experience with Customer Relationship Management (CRM) systems is highly beneficial

Front desk and Administrative assistant