Description

Technical Architect / Senior Technical Architect

LOCATION: Switzerland, office flex or remote based

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the role

Salesforce is currently seeking a Technical Architect to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.

Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation.

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.

Your impact

Ensure scalable and standard methodology solutions to meet and exceed customer needs.
As part of our team, you contribute to customer implementations of CRM + AI + Data + Trust.
Guide the evaluation of business and technical requirements.
Build relationships with key collaborators and team members.
Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
Review and guide project vision and direction, implementation approach and key artefacts.
Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
Where required, hands-on application configuration to meet customer needs.
Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
Where required, support pre-sales activities to position Salesforce Services.
Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

Required qualifications

Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.
Ability to analyze, design, and optimize business processes via technology and integration.
Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.
Work independently and as part of a distributed team and a willingness to take ownership of problems.
Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
Available to travel regionally and occasionally internationally depending on customer needs.
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)
Proficiency in English language required.

Preferred qualifications

A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
Ability to build and maintain key relationships with C-level / mid level and key decision makers.
Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.
Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions. (Especially Data Cloud, Industries, and AI)
Proficiency in English plus an additional Swiss language would be an advantage.

Benefits & perks

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive leaders with vision and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit

Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Transparency and accountability are key to advancing representation, so we’ve set ambitious goals and continually review our progress to keep us moving forward. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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(Senior) Technical Architect