LVH is a leader in the ultra-luxury home sharing catering to world-traveling high net worth individuals, their families, and business associates through a network of thousands of full service homes in over 100 international destinations.

As part of the Home Experience Team, the Field Manager is the primary support resource to the field team. The manager plays a critical role in ensuring guest experience, home certification & management, and overseeing staff.

Essential Functions:

Train in-home global staff including local managers, butlers, maids
Manage a roster of talent and ensure all markets are adequately staffed
Control costs and ensure all financial reporting and compliance requirements are met
Responsible for home inspection and preparation, food and beverage provisions, and restocking
Builds and maintains excellent relations with property managers and owners
Generates leads for onboarding new properties
Collaborate with the Guest and Home Experience team to ensure all expectations are met
Provide continuous oversight and quality control during each Guest stay
Ensure consistency of service delivery to all guests and ensure expectations are always exceeded.
Relentless focus on achieving the highest level of customer satisfaction

Compensation:

Competitive base salary & bonus plan commensurate with experience

Skill and Knowledge Qualifications:

5 or more years of experience with customer service or operations in luxury hospitality, restaurant, yacht or home management or related area
Exceptional verbal and written English communication skills
Excellent social skills and knowledge of proper etiquette
Multi-tasking capabilities and work effectively under deadlines
Experience and love for international travel highly desirable

Competencies:

Exemplary attendance and punctuality
Focuses and guides self and team members in accomplishing work objectives.
Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
Makes customers and their needs a primary focus of one’s actions
Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
Sets high standards of performance for self assuming responsibility and accountability

Requirements:

Work Authorization
Job References
Valid Government ID / Passport
Own Transportation

Kindly provide your CV in English language only.

Hospitality - Field Manager (part time)