Description:

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.

Requirements:

Working as a Luxury Product Customer Service Representative (German Speaking), You Have:

German/English Bilingual is a must
High school diploma (or equivalent)
6 months – 1 year of previous experience in a customer service role, preferably in a luxury or high-end retail environment
Call center experience (strong asset)
Effective communication skills
Passion for luxury products and a commitment to delivering white glove service

Offer:

Benefits of Working as a Luxury Product Customer Service Representative (German Speaking):

Competitive salary
Industry-leading benefits:
Medical and life insurance
In & out of hospital benefits
Mental health support line
20-26 paid days off per year
On-site occupational physician
Monthly meal vouchers
Career path planning & E-learning career development platform
Weekly coaching sessions
Global incentive programs
Medical and life insurance
Fun, supportive work environment
Amazing career growth opportunities
Opportunity to be part of a rapidly expanding global company

Luxury Product Customer Service Representative (German)