Description:

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

TELUS International Bulgaria is looking for passionate player support specialists for Supercell Account.

Join our growing TELUS team supporting Clash of Clans, Clash Royale, Brawl Stars, Hay Day & Boom Beach - get the job you will enjoy!

A typical day:

Be every player’s trusty advisor
Respond to gamers' queries by email and chat
Identify and assess customers’ needs to achieve satisfaction

Sounds good, right?

Requirements:

If you have:

Fluency in German and a good command of English
Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
Player empathy and understanding a player’s perspective when tackling their issues.
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team’s success

Offer:

We Offer:

Relocation Assistance
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Player Support for Supercell Games Account with German