How You’ll Make an Impact

You d ispatch customer complaints and requests related to our immuno-hematology products
You o rganize on-site, on-line and external product courses
You prepare department statistics for weekly and monthly boards
You participate in the creation of regular customer communications
You guide apprentices in their learnings
Organize tasks around quality documents

What You Bring

You are very customer-focused and have excellent communication skills
You can express yourself in a brief and comprehensible way, are organized and can be patient yet persistent
You have a flair for numbers and have good Microsoft Excel reporting skills
You have experience training apprentices or are willing to follow the relevant training sessions
You have excellent English skills in writing as well as speaking and a minimum of CEFR C1 level of both German and French
Having worked in a customer support environment would be a plus
Salesforce knowledge would be an advantage

What we offer

Bio-Rad's biggest asset is its people, and the  reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. We’re proud to offer a variety of options, including: 

Competitive salary
Company restaurant
Annual bonus & salary review
Hybrid working model (3 days on site and 2 days home office) 
Employee Referral scheme
Contribution to fitness subscription
Employee assistance programme
Training & Development programs, with access to LinkedIn Learning.

Our company is involved in the supply of high-quality products and services intended for diagnostic laboratories. Independence, innovation and commitment are the fundamental values that permeate our company culture, as well as a strong orientation towards our customers and a multicultural environment.

If you feel attracted by this unique opportunity and you would like to take on new challenges, we would like to get to know you. Please forward your complete application (application letter, CV, copies of work certificates and diplomas/degrees, etc.) to the address given in the advertisement.

International Service Desk Administrator