Description:

Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world's leading brands operate with greater agility and adaptability to master their future.

A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it's the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.

Are you ready to explore a whole new world of vast opportunities? We're glad to meet you. Apply today!

Job Responsibilities
Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner.

Job Requirements

Must have

Excellent communication skills, empathy & high focus on customer satisfaction
Customer orientation, problem solving skills, teamwork
Good language skills in German (at least C1 level knowledge)
English at least B2 (written, spoken and read)
Good IT skills - required competence and speed in the use of tools to report interactions
Availability to work on shifts

Nice to have

Prior experience in Cosmetics and Luxury sector is preferential
Knowledge and experience with digital and social media
Previous experience in Customer Service

Job Offer

Competitive salary and benefits
Relocation package
Permanent contract
Flexible shift system
Stable multinational company with an international and diverse environment
Possibility of internal growth
Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world
Convenient work location with excellent public transport connections
Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home
Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement

If you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L'Oréal Group!

We are connected! The Majorel Recruitment team can contact you by phone, e-mail or even WhatsApp!

#joinus

German Beauty Advisor for Majorel Italy