On behalf of AO Foundation , we are searching for their next ICT Supporter .

Job Summary

Are you ready to play a crucial role in a dynamic team, using your expertise to support and optimize ICT infrastructure in a fast-paced work environment?

As a recruiting partner of AO Foundation , we are looking for a full-time ICT Supporter (a) in Davos-Platz. In this role, you'll provide primary technical assistance to users through phone, email and on-site channels for both software and hardware related questions, including hardware installation and setup. ️ Offline you can explore Davos and enjoy the nature while hiking or skiing in the beautiful mountains.

Anticipate an appealing benefits package, covering holidays, pension provisions and global accident insurance. Moreover, enjoy excellent employment conditions tailored to your needs, providing flexibility in working hours and location.

Excited? Schedule an initial interview with us now!

#ICTSupporter #TechOpportunity #AOFoundation #FlexibleWork #CareerAdvancement

What You Will Be Doing

Provide first-line technical support for users via phone, email and on site for soft- and hardware
Installing hardware and commissioning
Document and track all support requests in a ticketing system
Maintain and update user documentation and knowledge base
Support for AO courses and events
Collaboration on internal IT projects
If needed, you also support our offices in Dübendorf and Zizers

What You Bring To The Job

2 or more years of experience in a technical support role
Education in information technology, IT apprenticeship or similar
Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
User-centric and service-centric thinking
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to work independently and in a team environment

Travel RequirementsIf needed, travel is on a weekly basis to AO offices in Zizers and Dübendorf
En: C2 – Proficient
Ge: B1 – Intermediate

Nice-to-Haves

Driving licence B

Team

Reports to: Manager IT Servicedesk
Colleagues: 7

Benefits

Work From Home (WFH) possible
Attractive & cool working conditions in the middle of the Swiss Alps
Flexible working arrangements
Generous package of social benefits
Pension provision
Global accident insurance
Discounts with leading insurance providers
Continued education & language courses in English and German
Shower rooms for employees wishing to cycle to work or go jogging over lunch
Pension provision
Modern infrastructure
Service Anniversaries
Free services such as free parking, cafeteria, business smartphone for private purposes & access to several MS 365-licences