Area Manager (m/w/d)

ppAs a leading luxury Swiss loungewear fashion house with nearly 30 years of heritage, six carefully selected boutiques, and a growing online flagship, we are entering a new chapter in our omnichannel journey. To enhance the client experience across all touchpoints, we are seeking an Area Manager to oversee our stores and online flagship, focusing on clienteling, service excellence, and delivering a seamless customer experience. /p h3Your Role /h3 pYou will be the key driver of our omnichannel retail performance, ensuring that every client interaction, both in-store and online, meets our maison's highest standards. You will: /p ul liRecruit, coach, and develop store managers and teams to foster a culture of excellence, discretion, and authenticity. Develop and implement clienteling strategies that strengthen long‑term relationships, boost client loyalty, and increase client lifetime value. /li liOversee the performance and day-to-day operations of our six boutiques and our online flagship store, ensuring a seamless, consistently luxurious client journey across all channels, and driving our omnichannel initiatives. /li liPromote a truly seamless customer journey across physical stores and our online platform, maintaining consistency in service, storytelling, and brand image. /li liEnsure impeccable boutique operations, from visual merchandising and stock management to adherence to brand standards and operational procedures. /li liRecognize growth opportunities within existing locations and digital channels, supporting our expansion and strengthening our omnichannel presence. /li liMonitor KPIs with a qualitative mindset, ensuring that numbers never shadow the client experience or the integrity of the brand. /li liCollaborate closely with HQ in Lucerne, acting as the voice of the stores and the custodian of our values in the field. /li /ul h3Who you are /h3 pYou are a strategic, client‑obsessed leader who combines the spirit of a retailer with the mindset of a digital native. You bring: /p ul liSolid experience as an Area Manager, Retail Manager, or Multi‑Store Manager in the luxury fashion or premium retail industry. /li liA proven track record in driving sales performance while elevating service and clienteling standards. /li liA deep understanding of omnichannel retail dynamics and the client journey across boutiques and online. /li liStrong leadership and people‑management skills, with the ability to hire, develop, and motivate high‑performing teams. /li liA refined sense of luxury service, product storytelling, and brand presentation. /li liExcellent analytical skills and data‑driven decision‑making, combined with intuition and sensitivity to client needs. /li liStrong communication skills and the ability to collaborate effectively with cross‑functional teams. /li liA flexible, hands‑on, and solution‑oriented approach, with the willingness to be regularly present in stores and close to the field. /li /ul h3What we offer /h3 pWe offer the opportunity to join us at a pivotal and exciting moment in our evolution, where your contribution will have a visible impact on our future. You can expect: /p ul liA key leadership role in a respected luxury brand with almost three decades of heritage and a strong identity. /li liThe chance to shape and drive our omnichannel strategy across six boutiques and an expanding online flagship. /li liA culture that values entrepreneurship, creativity, and client‑centric innovation. /li liA human‑scale environment where your decisions have a visible impact, and your voice is genuinely heard. /li liDirect influence on how we serve, inspire, and retain our clients across all touchpoints. /li liCompetitive compensation, performance‑based incentives, and a comprehensive benefits package. /li liContinuous development opportunities, exposure to international best practices, and the potential for long‑term career growth within the group. /li /ul pIf you are ready to lead our boutiques and online flagship into the next chapter of our omnichannel journey, and to set new standards in clienteling and luxury service, we invite you to join us and help shape the future of our maison. /p /p #J-18808-Ljbffr