Forward-Deployed Engineer (Python)

ph3About the role /h3 pAs a Forward‑Deployed Engineer at Caplena, you sit where engineering meets the customer. You are a hands‑on technical problem‑solver who builds the integrations, data flows, and tooling that get customers live and keep them successful — and you’re comfortable explaining your work directly to the people using it. /p pThis is a majority‑technical role with a real customer‑facing component. You’ll spend most of your week in data, code and debugging, and a meaningful slice of it working directly with customers and our Customer Success and Product teams. You are the technical bridge between what customers need and what the product can do. /p pYour work directly impacts how fast customers go live, how successful they are in using Caplena, and how efficiently our teams can support and scale customer success. /p h3How you’ll spend your time /h3 pRoughly: /p ul li30–40% Development: building integrations, internal tooling, and data workflows that make onboarding and support faster and more scalable. /li li30–40% Investigation debugging: diagnosing data and integration issues, reproducing customer problems, and working with Product to resolve bugs. /li li20–30% Working with customers: onboarding, technical scoping, walking customers through setup, and translating their needs into technical solutions. /li /ul p(These are guidelines, not hard limits — the mix flexes with what customers and the team need.) /p h3Key responsibilities /h3 h3Development /h3 ul liBuild and maintain customer integrations and the tooling around them. /li liImprove internal backend and data workflows so Customer Success and customer operations run faster and scale further. /li liWrite code that turns repetitive manual setup into reusable, self‑serve, or automated solutions. /li liDepending on skillset and current needs: build new features in our app. /li /ul h3Customer‑facing /h3 ul liOwn the technical success of customers from onboarding through long‑term usage. /li liLead technical onboarding: integrations, data imports and configuration, and initial data validation and quality checks. /li liWork closely with Customer Success and Product to ensure smooth customer activation. /li liAct as the technical bridge between customers, Customer Success, and Product. /li /ul h3Investigation debugging /h3 ul liTroubleshoot customer issues — data configuration problems, integration errors, and unexpected behavior. /li liReproduce and diagnose issues, and partner with the Product team to resolve underlying bugs. /li /ul h3Must‑have requirements /h3 ul liProficiency in Python — you can write, debug, and ship code independently, not just read it. /li liSolid SQL — comfortable writing queries, joins, and aggregations against real data. /li liStrong data manipulation skills — cleaning, transforming, and structuring messy real‑world datasets. /li liHands‑on experience working with APIs and integrations — REST, webhooks, authentication flows (e.g., OAuth) — including building and debugging them. /li liGenuine willingness and ability to work directly with customers, including enterprise stakeholders. /li liA patient, empathetic, service‑oriented mindset and the ability to explain technical topics clearly. /li liFluent, professional written and spoken English. /li liLocated in the EU or Switzerland. /li /ul h3Nice to have /h3 ul liExperience with data pipelines or more complex data workflows. /li liFamiliarity with cloud platforms and APIs. /li liExperience with tools like SPSS or other research/analytics platforms or BI Tools (Power BI, Looker, Tableau). /li liFluency in German (valuable for our DACH enterprise customers). /li liWorking knowledge of Excel. /li liPrevious exposure to Customer Success, Support, or Data Analysis. /li /ul h3Benefits /h3 ul liExciting, growing product /li liModern scalable tech‑stack (GCP; Claude; Gemini; Kubernetes; Django; Postgres; Clickhouse) /li liSolid tooling (CI/CD; issue monitoring; session replay etc.) /li liQuick inclusive decision‑making; (AI engine, API, Frontend, DevOps) /li liDriven down‑to‑earth team /li liTeam events /li liChoice of OS: macOS or Linux /li liFull‑time; flexible working hours; remote or office depending on location /li li25 days PTO/year /li liCompetitive compensation equity /li /ul h3Why you’ll enjoy it /h3 pWe’d love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real, visible impact on customer results — owning problems end to end, from a customer conversation to the code that solves it. /p pStart date: Immediately or according to availability. /p /p #J-18808-Ljbffr