German Customer Advisor for Banking Services (Full Remote)
Cityjoboffers
Description:
Requirements:
Offer:
Are you ready to start a new professional adventure in Portugal? Join an international financial services project and support German-speaking customers with their banking and digital account needs. This is a great opportunity to grow your career in customer service while enjoying the Portuguese lifestyle, with the flexibility of a fully remote position from Portugal.
Your day to day
- Handle customer inquiries via phone, email, and chat in German.
- Support customers with account access, login issues, and password resets.
- Assist with banking transactions, online banking tools, and card-related issues.
- Respond to queries about financial overviews, transactions, and services.
- Collaborate with internal teams in English to resolve more complex cases.
- Deliver clear, friendly, and professional customer support.
- Use digital tools and internal systems to manage customer requests efficiently.
Requirements:
- Native-level German speaker with strong communication skills.
- Fluent in English, both written and spoken, as it is the internal communication language.
- EU citizenship or a valid work permit for Portugal.
- Customer-oriented mindset and problem-solving attitude.
- Comfortable using digital tools, apps, and online platforms.
- Willingness to relocate to Portugal, with relocation support provided.
- Ability to work remotely from Portugal in a professional and reliable way.
- Flexibility to work weekends and night shifts on a rotating schedule.
Offer:
- Fixed-term Portuguese employment contract of 12 months, renewable.
- Monthly gross salary up to €1,643.42, depending on the accommodation option.
- Performance bonus and night shift compensation.
- Paid training and full onboarding.
- Private health insurance from day one.
- Relocation package including airport pickup, flight reimbursement, and a room in company housing.
- Annual flight home covered.
- Free Portuguese language courses.
- Access to exclusive social events and sports activities.
- Work remotely from Portugal while being part of an international and multicultural team.
- Supportive work environment with opportunities to grow within a dynamic financial services project.
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