Product Specialist

ABOUT FLATPAY

Flatpay is changing how small and medium-sized businesses get paid. With transparent pricing and customer-first service, we’ve become one of the fastest-growing fintechs in the Nordics. Today, 2,500+ colleagues across multiple markets are building products that make a real difference for merchants, and now we’re launching in Switzerland.

MISSION

The Product Specialist is the link between our Product organization in Denmark and what actually happens on the ground in Switzerland. You will be the face of Product in the Swiss market.

Your job is to make sure Swiss merchant reality shapes what HQ builds, that Swiss Sales, Support and Operations are fully enabled on the product, and that every launch lands here with clarity and impact.

You will operate as an embedded product thinker in the Swiss market: technical enough to understand the “how”, commercial enough to understand the “why” behind business decisions.

WHY THIS ROLE IS DIFFERENT

Our product is built to work across markets, but every market has its own reality. In Switzerland, currency, TWINT, local payment habits and four national languages all shape how merchants operate, often in ways HQ has not yet had to consider.

You make those differences clear to the Product Managers in Denmark. That means saying “this does not work here” clearly, early and with evidence, before it becomes a churn problem.

You are the first person in this function in Switzerland, so there is no local playbook to inherit. You will write it, drawing on best practices from our existing markets, and shape how Product shows up for Swiss colleagues and merchants. To them, you are Product.

WHAT YOU'LL DO

• Own product expertise for the Swiss market and be the person Sales, Support and Operations come to first.

• Proactively gather early signals from merchants, for example when their NPS is low, and from Sales, Support and Operations: how they work and where they get stuck.

• Visit merchants regularly, run structured interviews and join sales ridealongs, so your input rests on current evidence rather than anecdote.

• Read the room: pick up what is said informally by merchants, in passing by Sales and in conversations in Support, because HQ cannot see this otherwise.

• Structure this input into adoption blockers, UX friction, bugs, satisfaction signals and feature requests that Product Managers can act on.

• Own the “Voice of the Market”: a regular, structured readout to HQ Product on what Swiss merchants are actually experiencing.

• Partner with Product Managers to turn field insight into roadmap input, and make the case properly when Swiss requirements are being deprioritized by default.

• Train and enable local teams, and translate HQ product releases into clear, sales-ready communication for the Swiss market.

• Prepare launches with Product Managers and support execution: pilots, team enablement and collecting market feedback to iterate. Flag what needs adapting before it launches here.

• Share solutions with Product Specialists in other markets and import what already works.

• Help resolve complex merchant cases together with Support, Operations and Engineering.

• Build the operating rhythm for this function in Switzerland: cadences, feedback loops, documentation, demo environments.

WORKING WITH PRODUCT AND PEERS

The Product Manager decides: they own problem selection, prioritization, the roadmap and the rollout. You own the evidence: what Swiss merchants actually experience, where adoption breaks, which assumptions do not hold here. You sit in on discovery, run the merchant interviews Product Managers need and pressure-test specs against Swiss reality, but you do not carry a competing roadmap or commit to features on a Product Manager’s behalf. Alongside the other Product Specialists, you share what works, check whether another market has already solved something, and compare signals across markets to strengthen the case to HQ.

WHO YOU ARE

You are comfortable working across cultural and organizational boundaries. You are curious, empathetic and structured, you read the room, and you turn messy input from many sources into a clear signal. Being hands-on comes naturally, whether that is assembling a demo kit, debugging a merchant’s setup on site or hosting training sessions for 100 salespeople.

You build trust quickly, you can run a merchant interview without leading the witness, and you are not too senior to get your hands dirty. You can make your case and lose the decision without losing energy, and you plan your own week rather than waiting to be told.

REQUIREMENTS

• 3+ years in product, product operations, sales enablement, customer success or solutions, or a comparable background.

• Based in Zurich, with the right to work in Switzerland.

• Fluent in English and German (French and Italian are a plus).

• Comfortable with digital tools (Slack, Notion, Office) and able to teach them to non-technical people.

• Strong interpersonal and written communication skills.

• Self-directed enough to build a process where none exists, and comfortable without formal decision-making authority.

• Willing to travel to Denmark several times a year, plus within Switzerland to meet with merchants and sales teams.

NICE TO HAVE

• Experience in a start-up or scale-up environment, or as an early hire in a new market or function.

• Experience in Swiss payments, POS or fintech.

• Background in retail, hospitality or small business, or working with an HQ abroad

WHY FLATPAY

Joining Flatpay means stepping into a dynamic environment where innovation is encouraged, and teamwork is celebrated. Here, you'll have the opportunity to make a meaningful impact, contributing to our mission of empowering merchants to succeed.

With us, you’ll experience an ambitious drive to constantly push boundaries and redefine what's possible. While we don’t take ourselves too seriously, we take our responsibility towards our people very seriously. We welcome driven, low-ego individuals who live our values and want to grow with us.