Customer Service Data & Automation Analyst
Vollzeit
ESTÉE LAUDER COMPANIES
Short Description
With more than 25 brands Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail (TR) and EMEA.
Description We are looking for a data-driven and curious Customer Service Data & Automation Analyst to join our global Travel Retail Supply Chain team. In this role, you will strengthen our reporting, analytics and automation capabilities, turning complex data into actionable insights and developing solutions that improve efficiency across Customer Service and Order-to-Cash processes.
The role is based in Wollerau, Switzerland.
Key Responsibilities
- Own and continuously improve operational reports, Power BI dashboards and KPIs across multiple markets.
- Collect, validate and analyse data from SAP, SharePoint, Excel and other sources.
- Identify trends, variances and root causes and translate findings into clear business recommendations.
- Gather business requirements and develop dashboards, data models, scripts and reporting solutions to improve decision-making
- Identify opportunities to simplify and automate manual processes using Power Query, Power Automate, VBA, Python or similar tools.
- Track automation and analytics initiatives and their measurable business impact.
- Maintain and continuously improve existing reporting flows, automation tools, and data pipelines to ensure business continuity
- Partner with Customer Service, Supply Chain, Commercial and technical teams.
- University degree in Business, Analytics or another quantitative discipline preferred.
- 3+ years of experience within Customer Service, Supply Chain, Business Analytics or a related area.
- Strong analytical and problem-solving skills.
- Advanced Excel and hands-on experience with Power BI, DAX, Power Query and SQL.
- Experience with Power Automate, VBA or Python is an advantage.
- Understanding of Order Management, Order-to-Cash or Supply Chain processes; SAP experience is a plus.
- Proactive, curious and solution-oriented mindset with strong stakeholder management skills.
- Business proficiency in English; additional languages are an advantage.
- a fantastic opportunity to work in an international, fast-paced, and high-touch environment
- a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions
- to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet
- inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies' values
- amazing support for your work-life balance (gym allowance, only a 40-hour workweek, hybrid working model: four days per week in the office, one day per week remote working day in Switzerland)
- personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
- access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees
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