Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)

ppAt Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together. /ppLead and develop the Enterprise Collaboration Voice Solution team, ensuring the reliable, secure, and cost-effective delivery of collaboration and communication services for the group (global responsibility). /ppAccountable for people leadership, service excellence, budget planning, vendor and contract management, and the strategic evolution of platforms including Microsoft Exchange, secure e-mail and journaling solutions, Cisco call manager, trader telephony, voice recording, Webex, and Confluence, and Microsoft SQL server environments. /ph3YOUR CHALLENGE /h3ulliLead, coach, and develop a team of engineers, fostering a high-performance and collaborative culture /liliEnsure stable, secure, and efficient operation of global collaboration and voice services /liliOwn service delivery and continuous improvement for Microsoft Exchange, secure e-mail and journaling platforms, Cisco call manager, trader telephony, voice recording solutions, Webex, and Confluence, and Microsoft SQL server environments /liliDefine team priorities, allocate resources, and manage capacity to meet business objectives and service levels /liliSupport budget planning, cost control, and financial forecasting for assigned services and products /liliManage vendor relationships, software and service contracts, and license compliance /liliDrive technology lifecycle management, including upgrades, risk mitigation, and strategic roadmap planning /liliEnsure compliance with regulatory, security, and operational requirements /liliCollaborate with business stakeholders, infrastructure teams, and external partners to deliver reliable and innovative communication solutions /liliSupport incident, problem, and change management processes and act as an escalation point for critical issues /li /ulh3YOUR PROFILE /h3ulliBachelor's degree in Information Technology, Computer Science, Engineering, or a related field; advanced degree is an advantage /liliSeveral years of experience in IT infrastructure operations and service delivery, including experience in a leadership or supervisory role /liliGood general technical infrastructure know-how with a focus on Microsoft Exchange, secure e-mail and journaling solutions, Cisco unified communications manager, trading telephony, voice recording platforms, Webex, Confluence, and Microsoft SQL Server /liliExperience managing business-critical collaboration, communication, and database services in a complex enterprise environment /liliKnowledge of IT service management frameworks (ITIL) and operational best practices /liliExperience with budget planning, financial management, vendor management, and contract administration /liliGood understanding of IT security, regulatory, risk, and compliance requirements /liliStrong leadership, communication, stakeholder management, and conflict resolution skills /liliProven ability to drive service improvements, technology lifecycle management, and organizational change /liliFluent in German and English /liliProven leadership and people management skills, with the ability to coach, motivate, and develop technical teams /liliStrong stakeholder management and communication skills across business, IT, and external partners /liliSolid understanding of enterprise collaboration, voice, and database technologies, including Exchange, Cisco Unified Communications, Webex, Confluence, Microsoft SQL Server, and related services /liliStrong service management mindset with experience in ITIL-based processes and operational excellence /liliFinancial acumen with experience supporting budget planning, cost optimization, and resource management /liliContract and vendor management skills, including negotiation and performance management /liliStrategic thinking with the ability to translate business needs into technology roadmaps and service improvements /liliStrong problem-solving, decision-making, and prioritization capabilities in complex environments /liliRisk, security, and compliance awareness for business-critical IT services /liliAbility to lead organizational and technology change initiatives in a regulated enterprise environment /li /ul /p #J-18808-Ljbffr