Business Intelligence & Automation Intern
MSC Cruises
Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose Your Purpose The Business Intelligence & Automation Intern supports Shipboard Hospitality operations by providing structured analysis, KPI tracking, dashboard development, and actionable insights. The role ensures accurate and timely data visibility across Hotel, F&B, SRE, Beverage, YC, and Ground Ops teams, enabling day-to-day operational decisions and continuous performance improvement. Your Impact
- Build, update, and maintain Power BI dashboards for consumption, revenue, cost, stock rotation, venue performance, package penetration, and other operational KPIs.
- Support KPI definition, ensuring alignment across ships, venues, and departments (Hotel, YC, F&B, SRE, Housekeeping).
- Run weekly and monthly reporting, highlight key trends, risks, and anomalies, and share insights with business owners.
- Conduct ad-hoc analysis on consumption patterns, cost deviations, stock inefficiencies, menu yield gaps, and initiative performance.
- Assist with automation of data extraction (PMS) and validate data integrity.
- Support business case preparation, ROI modeling, and sensitivity analysis for initiatives.
- Collaborate with BI, IT, Procurement, Demand Planning, and Finance teams to ensure alignment between operational and financial data.
- Bachelor's degree in data science, Statistics, Economics, Engineering, Computer Science, or related field.
- Experience with data analysis, reporting, and dashboard tools (Power BI mandatory; Tableau a plus).
- Proficiency in Excel and basic SQL; experience with Python or R is a strong advantage.
- Strong analytical mindset with ability to translate data into insights.
- Clear communication skills and ability to work with multiple stakeholders.
- Detail-oriented, structured, and capable of managing multiple tasks.
- EU Passport Holder or Right to Work in Switzerland.
- Valid Internship Agreement
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